Lincoln’s drop in initial quality blamed on old people not knowing SYNC

Oh No! Not The iDrive-Syndrome...

Unfortunately, There's Probably Quite A Bit Of Validity To These Claims, As Many Are Intimidated By The New And (Slightly) Technologically Challenging

— DaHarder (View Profile)

Posted on 6/5/2008 10:28:44 AM | reply to this comment | Votes: 2   

Sync seems pretty cool actually. Being able to say "Play artist: randombandname" seems great!

— Rupert (View Profile)

Posted on 6/5/2008 11:05:08 AM | reply to this comment | Votes: 2   

I would prefer those over 80 years old just focus on driving and not dicking around with any kind of stereo/navigation thing voice-activated or not.

— answer (View Profile)

Posted on 6/5/2008 11:15:45 AM | reply to this comment | Votes: 7   

Ha Ha that is funny. On one hand they should not be shoveling this stuff onto old people, of they should be educating them onsite when they take delivery.

But at the same time it is unfair to Lincoln that their quality rating is hit by the stupidity of customers. It is just like Ebay allowing buyers to rate sellers based on shipping costs. It is absurd because most people dont have a clue what it costs to ship things and they always think they are being ripped off. Even when you give FREE shipping people still dock you points.

— SteedPub (View Profile)

Posted on 6/5/2008 11:16:33 AM | reply to this comment | Votes: 0   

LOL! This is too funny.....

— silver1 (View Profile)

Posted on 6/5/2008 11:41:38 AM | reply to this comment | Votes: 1   

I suppose Lincoln has got to blame someone for their 11 place drop in IQS ranking.

While it may be true that it SYNC is not easy to use, I find it hard to believe that one issue alone would account for the huge drop in initial quality.

— Maverick2020 (View Profile)

Posted on 6/5/2008 11:54:50 AM | reply to this comment | Votes: 1   

Im amazed old people like that even have an ipod or know how to use the cell phone itself. If they have not setup the bluetooth for sync it wont work. Just the other day my grandmother got a new phoen and could not even store a number. She did not know the green phone and red phone meant hang up or answer. And that little multi scroll with the up down left right and center ok or enter button. She was lost in space.

— Whelan (View Profile)

Posted on 6/5/2008 11:56:00 AM | reply to this comment | Votes: 4   

Bottm line for Ford, if your avg. customer age is 62 and the avg. 62 year old barely can use a cell and or doesn't have an ipod. Why not make the Sync feature an option, no cost option or something like that, cause some people just dont want it.

— Whelan (View Profile)

Posted on 6/5/2008 11:57:04 AM | reply to this comment | Votes: 1   

Old people have a hard time adapting, for example...

My grandfather got a new Buick Lucerne after having a Lasabre for over 10 years...he had 1 complaint...the side bolsters on the seats made it hard to get in/get out.

I looked at the seats, and to my eyes, saw no bolstering what so ever. Then I realized the old buicks had a bench for a seat.

Seats need to hug! One of the best features of my car is the seats, they'd be at home in an S4/M3.

— M35MT (View Profile)

Posted on 6/5/2008 12:31:38 PM | reply to this comment | Votes: 1   

well hold on, if SYNC really is too hard for older people to use, then that is an issue. i say older because of course you dont automatically turn into a dumbass when you hit the age of 50. if SYNC is the reason why IQS dropped so low, then it gives me the hint that maybe SYNC to sucks.

— gsh23 (View Profile)

Posted on 6/5/2008 2:01:55 PM | reply to this comment | Votes: 1   

I believe the seats in the 'S' and 'RS' Audi models are SUPERIOR to those in the M3.

Audi's sports seats are poetry in bolstering and spinal balance....

Shove that up 'yer pipe.

— Matthew1 (View Profile)

Posted on 6/5/2008 4:05:52 PM | reply to this comment | Votes: 1   

i think audi is a overrated POS volkswagon

— eric452 (View Profile)

Posted on 6/6/2008 11:38:14 PM | reply to this comment | Votes: 0   

Good ole Ford. "Its not our falt, its the customers" This is currently the mind set of Ford anyways. They are thinking that what they are producing is what we should be buying. They think they know what we want even if we tell them we do not want it.

— SteveL (View Profile)

Posted on 6/5/2008 2:37:02 PM | reply to this comment | Votes: 1   

Just the name plate alone sounds old.

What do you drive? A Lincoln.

What do you drive? A Ford

I'd stick to #2

— Caraficionado (View Profile)

Posted on 6/5/2008 2:41:11 PM | reply to this comment | Votes: 1   

Article reads "but this year the it dropped 11 spots from number 3 to number 14."

Forget Ford. How about some grammar quality. And don't forget 3 should read three.

— indoctrin8ed (View Profile)

Posted on 6/6/2008 6:06:15 AM | reply to this comment | Votes: 1   

how does customers not wanting certain features translate to "initial QUALITY survey?"

don't they have another survey, measuring "customer SATISFACTION?"

well, i never had much confidence in the jdp peeple and their surveys anyway. they can't hold a candle to the CR surveys.

— ChicaneShooter (View Profile)

Posted on 6/6/2008 10:02:58 AM | reply to this comment | Votes: -3