When a power window motor on Robert Glenn's Camry went bad, the suburbanLos Angeles writer expected to spend a couple hundred dollars on repairs, but when he called the dealer he'd been using for 20 years, the price came in at twice that amount. Frustrated, Glenn called another dealer, closer to his office, who said he'd do the work for half price. So Glenn switched shops asking his new dealer to do an oil change, too.
The next day, however, the bill came to…$400. Instead of a regular, $30 oil change, Glenn was charged $168 in labor alone for a "power oil flush." Now, clearly angry, the father of two called Toyota's factory representative, who admitted there's no such thing as a power oil flush, but who declined to push the dealer for a refund.
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