Last week, Consumer Reports once again rapped MyFord Touch.

Ford's infotainment system is "needlessly complicated and finicky," the magazine concluded.

And the problem of difficult-to-use infotainment isn't limited to Ford. Also last week, a J.D. Power and Associates study concluded that factory-installed navigation systems have been getting harder to use.

But what isn't in the news is an intense, behind-the-scenes race to find what automakers see as the cure to clunky infotainment systems: natural language.


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Phones Do It, So Why Can't You Control Car Your Car's Infotainment System By Voice?

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