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A few weeks ago, a neighbor of mine an unabashed Honda fan purchased a new Acura TL just before going on a vacation in California.

There, he rented a new Lincoln MKS sedan to transport his family. When he came home, he admitted that he was surprised by how much he enjoyed the Lincoln's performance and features, yet he never thought to try one before buying his Acura.

A few weeks passed.

One morning, I saw that his TL was missing and in its place was an Acura loaner car. I asked him what was wrong with his car. He told me that something felt amiss with his car and when he took it in, the dealership discovered that part of the front suspension was cracked and needed to be replaced. My neighbor didn't seem upset; Acura was fixing it and he had a loaner car. His faith in Acura seemed unshaken.

Imagine if I had recommended that he buy the Lincoln MKS that he drove on vacation and, having bought the Lincoln, the same thing happened. Would he be just as calm or would he accuse Lincoln and the UAW of building junk?


 


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