The Customer Service Elite

J.D. Power's Figures (2006):

Sales Satisfaction Index (Service when buying car):

1. Jaguar
2. Cadillac
3. Lincoln
4. Porsche
5. Lexus

Customer Service Index (Service when Maintaining car, 1st 3 years):

1. Lexus
2. Buick
3. Cadillac
4. Jaguar
5. Lincoln

— cdoke (View Profile)

Posted on 2/24/2007 11:36:41 PM | reply to this comment | Votes: 2   

Additionally, I have always received okay service at Nordstrom but it has been nothing compared to Neiman Marcus. I just received a phone call today, in fact, from one of my favorite people at Neiman Marcus notifying me of beaty week and of a private party that I am invited to for the event. She asked me how school was going and how I was and if I needed anything for my mother. I usually talk to the people at the La Mer counter for 30 minutes every time I am in there: I have received free facials from them from estheticians there. It is absolutely great and a mwonderful environment, they just treat you wonderfully.

— cdoke (View Profile)

Posted on 2/25/2007 12:01:02 AM | reply to this comment | Votes: 1   

Lexus customer service is definately one of the best.
But how often would a Lexus owner have to go to the dealership anyway?

I'm surprised Jaguar has a high satisfaction rating.
The Jaguar name-plate has pretty much went down the drain in the last couple of years.

— audirevolution (View Profile)

Posted on 2/25/2007 12:04:36 AM | reply to this comment | Votes: 0   

I could see USAA through my window.

— nphas042 (View Profile)

Posted on 2/26/2007 11:30:03 AM | reply to this comment | Votes: 1