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UK Love Affair With Lexus Continues With Top JD Power CSI Scores

Agent009 submitted on 05/08/2008 Official Bell & Ross Timestamp: 9:11 AM
from: www.jdpower.com

[20] user comments | category: Misc News

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UK Love Affair With Lexus Continues With Top JD Power CSI Scores

Toyota’s hybrid car, the Prius, is the highest-ranking model in the JD Power and Associates/What Car? 2008 UK Car Customer Satisfaction Index (CSI) Study^SM released today.

The Prius earns a score of 901 on a 1,000-point scale, with owners reporting particularly high satisfaction with the model’s quality and reliability.

“The Prius already has iconic status because of its green credentials; now it’s demonstrating that it’s also the watchword for reliability and satisfaction,” said Steve Fowler, editor of What Car? “It delivers on many of the points that matter most to car buyers today: it’s environmentally friendly and reasonably frugal, yet it’s also reliable and a great car to own.”

In the nameplate rankings, luxury Japanese brand Lexus ranks highest for an eighth consecutive year, receiving a customer satisfaction score of 866. Lexus continues to perform particularly well in three of four key measures: quality/reliability, service satisfaction and vehicle appeal. Rounding out the top five manufacturers are Škoda (846), Honda (844), Toyota (836) and Jaguar (833).

Honda receives three model segment awards for the Jazz (small car), FR-V (MPV) and CR-V (SUV). Two Toyota models rank highest in their respective vehicle segments: the Prius (upper medium car) and the Aygo (basic car). Other models receiving awards are the Škoda Octavia (lower medium car) and Jaguar S-Type (executive/luxury car).

“Honda distinguishes itself by garnering the greatest number of segment awards in the 2008 study and also by placing among the top three nameplates,” said Martin Volk, senior research manager at J.D. Power and Associates. “While Lexus maintains its position as the top-ranked nameplate, two non-premium nameplates, Škoda and Honda, also place among the top three, which is a testament to the continued efforts of these car makers to provide an excellent vehicle ownership experience.”

The 2008 UK Car Customer Satisfaction Index (CSI) Studyis based on the evaluations of more than 16,000 UK car owners after an average of two years of ownership. The study includes 28 brands and 100 models. Owners provide detailed evaluations of their vehicles and dealers, which covers 77 attributes grouped in four measurements of satisfaction. In order of importance, they are: quality and reliability (30%); vehicle appeal (28%), which includes performance, design, comfort and features; dealer service satisfaction (22%); and ownership costs (19%), which includes fuel consumption, insurance and costs of service/repair.

J.D. Power and Associates conducts CSI studies around the world, including Europe (France, Germany, United Kingdom); North America (Canada, Mexico, United States); Asia Pacific (China, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Taiwan, Thailand); and Africa (South Africa).

The annual J.D. Power and Associates/What Car? study is designed to give consumers access to reliable and accurate information about many different vehicle models, and helps manufacturers provide high levels of satisfaction to their customers. More comprehensive study results are published exclusively in the July issue of What Car? on sale Thursday, May 8, 2008.
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SixxFive - 5/8/2008 10:29:16 AM

-2 Boost

I know that Lexus is desperate for sales outside of the Unites States - the title and content of this article imply that the Prius is sold as a Lexus in the UK - since when?

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Agent009 - 5/8/2008 10:30:40 AMView My AgentSpace

+3 Boost

Hey JD Power wrote that not me

0to60 - 5/8/2008 10:35:23 AM

+2 Boost

Did you read the article or happen to even open it to see the rankings????

0to60 - 5/8/2008 10:30:00 AM

-1 Boost

It will be interesting to see what the BMW fans will have to say about this one... Americans were accused of being idiots because the camry is our best selling car... There appears to be a lot of happy toyota owners in the UK...

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Agent009 - 5/8/2008 10:31:27 AMView My AgentSpace

0 Boost

0to60- Rarely do we come down on the same side of an argument. But in this case I have your back.

0to60 - 5/8/2008 10:40:18 AM

-1 Boost

We agree on everything non BMW specific and only 35% of the time on BMW related things. I love the X5 and X6 so anything positive said about it I will agree with. Its a great vehicle. Likewise I believe the the 335 does deserve SOME praise. Especially the coupe. Its a great car. I think the 5 series is best in class, and the 6 probably is too. The 1 series just doesnt sit well with me and I cant stand the Z. The 7 series is lagging in its class.

evilm - 5/8/2008 10:41:21 AM

-4 Boost

That's right!! Americans ARE idiots for just that reason. BUT the English are arrogant idiots!!!

Rupert - 5/8/2008 1:11:04 PMView My AgentSpace

+2 Boost

Ford outsells Toyota 3 times over, BMW and Audi are very close to Toyota's total, and Peugeot, Renault, VW and Vauxhall all outsell Toyota. Toyota owners are happy, yes, but as this study shows, Honda and Skoda owners are happier still.
And I don't think Americans are idiots for the Camry being the best selling car, I think they're idiots for the F-150 being the best selling vehicle.

MadibaP - 5/8/2008 10:52:13 AM

+1 Boost

Little surprise here, MB 6th, BMW 10th and Jag once again Europe's best premium brand at 5th.

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silver1 - 5/8/2008 11:43:46 AM

+3 Boost

Euopreans Love Lexus...

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Lamborghini_vs_Ferrari_Racer - 5/8/2008 1:13:30 PM

-1 Boost

And what about the "EUROPEANS" ?

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Rupert - 5/8/2008 1:13:55 PMView My AgentSpace

+3 Boost

The full list of manufacturers in order:
Lexus
Skoda
Honda
Toyota
Jaguar
Mercedes Benz
Audi
Mini
Mazda
BMW
Subaru
Volvo
Nissan
Volkswagen
INDUSTRY AVERAGE
Ford
Land Rover
Hyundai
Vauxhall
Saab
Suzuki
Seat
Peugeot
Renault
Citroen
Kia
Chevrolet
Mitsubishi
Fiat

So Merc only 2 places behind Toyota, big improvement from them.

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Lamborghini_vs_Ferrari_Racer - 5/8/2008 1:14:53 PM

0 Boost

The English must be arrogant but they def. are not idiots, building cars such as Rolls Royce, Aston Martin, Bentley, Jaguar, Land Rover.

Too bad the Indians are taking over, and will only target America and American Businesses next.

Love from Italia !

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Rupert - 5/8/2008 1:15:37 PMView My AgentSpace

+1 Boost

What's also a bit odd is that Lexus didn't win a single category and the LR3 came third in the SUV category, behind the Rav 4 and CR-V. Beat the RX then, which is a surprise.

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huu76 - 5/8/2008 7:00:20 PM

0 Boost

Just goes to show the British have always been and are still the brightest of the Europeans.

A bit ironic though that probably their two greatest leaders in the last few hundred years were women.

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lexusrox123 - 5/8/2008 7:23:09 PM

+2 Boost

btw, is there any country that has more lux car brands? uk has rolls royce, bentley, aston martin, jaguar, land rover, etc?
btw, mazda beat bwm? wow. interesting

S4cabriofoxone - 5/9/2008 10:39:47 AMView My AgentSpace

+1 Boost

The UK has five.

Germany has four.

Italy has four.

Japan has two.

I guess that's true.

Rupert - 5/9/2008 11:26:44 AMView My AgentSpace

+1 Boost

UK has 6 - Bentley, Rolls, Jaguar, Land Rover, Aston Martin, Bristol (it still counts in my book)
Germany has 5 - Porsche, Merc, BMW, Audi, Maybach.
Italy has 5 - Alfa, Lamborghini, Ferrari, Maserati, Lancia (still luxury cars I think)
Japan has 3 - Lexus, Infiniti, Acura
USA has 2 - Lincoln, Cadillac
France has 1 - Bugatti

So yes, the UK does have the most luxury cars.

huu76 - 5/8/2008 7:00:55 PM

+3 Boost

and by great I mean aggressive.

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Matthew1 - 5/9/2008 12:37:33 AM

+1 Boost

C'mon FIAT owners, cut them some slack!

Unfortunately that low score is proabably down to their terrible UK dealerships, however the Grande Punto, Bravo, Panda and 500 are very good cars.

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