Cars and trucks have never been built better, but frustration with audio, infotainment and navigation features on new vehicles has never been worse.
That's the big takeaway from the 2012 J.D. Power and Associates Initial Quality Study. For the first time, complaints about such features surpassed those about engines and transmissions as the top category.
The No. 1 beef: voice recognition devices not understanding commands.
Power says factory-installed hands-free communication devices are the "most-often-reported problem in the industry." Those complaints have soared 137 percent in the past four years.Read Article