How would you feel if you found out tomorrow that every confidential phone call you were making to a salesperson in any business was being recorded?
And then every night, the sales managers were listening to your calls with the employees and critiquing and coaching the salesperson's sales technique.
Well that's EXACTLY what most car dealers are doing EVERY single time you call the dealership.
Most are now using a system called 'Who's Calling' that records all the calls coming into the sales department.
Then, every night, the sales managers listen to all the calls that came in that day and then chew the salespeople out for not closing the deal or using the right techniques.
You'll know if they have it if while you are on hold it says- "Your call MAY be recorded for customer service puposes".
Yea, right...customer service! LOL!
Ever get a random call from a sales manager at a dealership later in the evening and wonder why?
It's because he or she just reviewed the call you made earlier with one of their salespeople and they thought their person blew it, so they need to fix things and close the deal.
Because they are the almighty sales manager who was probably promoted to manager because they COULDN'T sell!
The Spies recommend being EXTREMELY careful what you say when you talk to your dealer...becuase you probably ARE being spied.
Be careful what kind if info you share, like credit scores, ssn numbers,home addresses, etc.
GOD only knows what they can do with it if it gets in hands of a disgruntled employee or should we even say, converted to mp3 and put on a website?
We say buyer BEWARE!
Let us know how you feel about this now common practice at car dealers.
Will it change the way you interact with them?
We'd also LOVE to hear from some car salespeople who can tell us a little insider scoop on the system and stories they've heard of or experienced.
2008 Detroit Auto Show Photo Gallery
2008 San Diego Auto Show Photo Gallery