Americans' satisfaction with their cars and trucks hit an all-time high in the second quarter, with domestic automakers continuing to narrow the gap with their higher-ranked foreign rivals, according to a new study by the University of Michigan to be released today.
Overall, the American Customer Satisfaction Index rated autos 81 on a 100-point scale, up 1.3 percent over the same period last year.
Toyota ranked No. 1, with a score of 87 for the second straight year. But U.S. brands Buick, GMC, Chevrolet and Ford all posted gains, with Buick tied for second place with Honda and Lexus, scoring 86.
Even with the progress, however, Detroit automakers still have a long way to go.
Most U.S. nameplates are among the lowest-scoring and customer satisfaction is improving for the industry as a whole as more Americans buy foreign cars and trucks, said Claes Fornell, who heads the study as director of the National Quality Research Center at U-M's Ross School of Business.
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