Although customer satisfaction studies have often given Toyota’s RAV4 “cute ute” high marks for quality, some owners are furious at the automaker because it failed to warn them of a serious transmission problem. Had Toyota warned them, they say, they could have avoided expensive repairs.
Benjamin Birkbeck of Yarmouth, Me., who owns a 2002 RAV4, is one of those consumers. His wife, Rhonda, was trying to merge into traffic when a suddenly faulty transmission meant she was “almost run over by a semitruck,” he wrote in a complaint on the Center for Auto Safety Web site. “This is a safety issue. My wife was almost killed.”
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