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Chevy Chase Acura|
7725 Wisconsin Avenue
Bethesda, MD 20814
Chevy Chase Acura Reviews
1701 West Street
Annapolis, MD 21401
Criswell Acura Reviews
10400 York Rd
Cockeysville, MD 21030
Frankel Acura Reviews
Norris Acura West|
8559 Baltimore National Pike
Ellicott City, MD 21043
Norris Acura West Reviews
623 North Frederick Avenue
Gaithersburg, MD 20879
Rosenthal Acura Reviews
3510 Fort Meade Road
Laurel, MD 20724
Tischer Acura Reviews
Latest Maryland Acura Dealer ReviewsOn 4/13/2014 1:06:33 AM n.l.miller wrote:
I had a wonderful experience with Criswell. Everyone was extremely helpful and I got an amazing deal! I definitely plan to go back for my next car.On 4/11/2014 12:55:41 AM mr_raja wrote:
Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. So here it goes.
I have been getting my Acura serviced from Rosenthal Acura since I bought my first Acura back in 2009. Most of the work I got done from them is either installing accessories on my car, or some warranty works. My experience with their sales department is somewhat mixed, had an absolute awesome sales experience the first time, second time, not so much. But, their service department has been top notch every single time.
My latest visit was a warranty repair related. I was having some rattling/clicking noise issue from the dash of my car for a while, but, whenever I was going to pull my car in to the dealership, the problem would just disappear. It was like my car knew that it was going to the doctor. A few days ago, the problem came back and I tricked my car in going to the dealership. Told her that we are going to the mall, but took her to the dealership instead. My usual service rep is Eileen, an excellent service rep, but she was out that day, so Linda, another superb service rep, helped me out. I explained the problem to her and asked her if she can ask one of the techs to take a ride with me so that I could tell the issue properly. She went back and brought tech Brian with her. During the drive around I told Brian the issue that I was having, and, luckily, I was able to replicate the noise. He told me that he will try his best to figure out a way to resolve the problem, but also told me that if he will have to remove the dash to fix the issue, it might be a problem because once you remove the dash in these new cars, there is almost always some new issue that arises later on.
Anyways, long story short, I dropped off the car. Brian worked on it the next day, got a call the day after from Shannon saying that the car is done. Picked up the car, drove around, voila, no more noise. This is the second time Brian worked on my car, and both times, he excelled and was able to fix the issue the first time around. I didn't get a chance to drive my car on my usual work route yet, just drove about 5 miles from the dealer to my house, but I am pretty confident that tomorrow morning, there won't be any more clicking/clacking noise in my car.
I am hoping that I won't be going back to Rosenthal anymore for any warranty related issue, but I am certainly looking forward to visit them for my usual vehicle maintenance service.