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Latest Kentucky BMW Dealer ReviewsOn 4/10/2016 6:13:17 AM firstname.lastname@example.org wrote:
We brought in our bmw for headlight bulb replacement and it was done, but our tailight did not work when we pulled out. So we brought it back for them to check, service said it need replacement and it will cost $500. It was functioning fine b4 we brought the car in. I know in my mind they were not honest. So we too it to another bmw shop for 2nd opinion, well, we found out don jacobs service unplugged our tail light and charges us to to fix it for $500. Wow, what a crooked. So watch out. I work hard for the money and i font give it away that easy.On 3/10/2016 1:53:17 PM email@example.com wrote:
Terrible customer service. They seem to dazzle you when you buy the car, but once you sign on the dotted line, don't expect anything but disappointment. I absolutely will NOT be a repeat customer of Sam Swope. I was mislead when I purchased the Wheel and Tire Protection Warranty Plan, so now I sit with a pothole-damaged rim with absolutely no backing from them. If I wanted this kind of service, I would have gone to Kia! Next time I'll give Audi my business. I wish I would have a year ago!