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Latest Kentucky BMW Dealer ReviewsOn 4/19/2014 9:42:31 AM toddcoke wrote:
I have been a customer of Sam Swope BMW in Louisville since 2009 with the purchase of my first new BMW. Since then I have purchased several additional new vehicles from their dealership as well as used them for all my service needs on my new vehicles as well as a pre-owned BMW for my son. I've always had an enjoyable experience and must say that they always treat me like part of the family. JR Hage is the General Manager and has been a pleasure to work with. We had some issues with one of our BMWs and JR was with us the whole way as an advocate on our behalf with BMW North America; bringing a fair and acceptable resolution to the problem. In addition Wayne Davenport has always been my sales representative and both gentlemen have made the car buying experience easy with never any pressure. Pricing is very fair to say the least. The service group is also excellent, led by Jeff Byrn and my service advisor of Edwin Thomas. They always do the right thing and keep me informed without any pressure to perform any unnecessary service on my vehicles. I always feel like they go the extra mile to make sure my needs are met and my vehicles are maintained in top condition.
It is seldom that I would take the time to write a review for a dealership, but based on my past experience, I have nothing but good words to say about Sam Swope BMW. If you want to buy a new or pre-owned BWM with no pressure and at a fair price, there is only one place to go; Sam Swope BMW.On 4/9/2014 9:11:28 AM jdawahare wrote:
I have been an Old Don Jacobs customer for over 20 years, and I am long overdue in praising their service department. Both Dan Trisko, and Joe Sullivan in the BMW service department always go above and beyond to make sure that my car is fixed right and on time. In my last experience there, I needed my car back for a trip very early the next morning. I was not able to pick it up from the dealership, as it was not going to be ready until later in the evening and I had a previous commitment. Dan stayed late of his own accord and delivered the car to my house and picked up the BMW loaner I was driving. That is service! I always feel very well taken care of at Old Don's service department, and frankly, Joey and Dan are a big reason why I have been such a loyal customer. I know I can trust them, and that goes a long way in any business dealing. Thank you Dan and Joe for taking care of me and my beautiful car!