North Carolina BMW Dealers

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BMW of Asheville
649 New Airport Road
Fletcher, NC 28732
(828) 681-9900
BMW of Asheville Reviews

Crown BMW
3902 W. Wendover Ave.
Greensboro, NC 27407
(336) 790-9848
Crown BMW Reviews

Flow BMW
2565 Peters Creek Pkwy
Winston-Salem, NC 27127
(336) 788-3333
Flow BMW Reviews

Go Automotive
1615 Sunset Avenue
Clinton, NC 28329
(910) 592-2133
Go Automotive Reviews

Hendrick BMW
6950 E Independence Blvd
Charlotte, NC 28227
(704) 535-0885
Hendrick BMW Reviews

Hendrick BMW Northlake
10720 Northlake Auto Plaza Blvd.
Charlotte, NC 28269
(704) 379-3100
Hendrick BMW Northlake Reviews

Leith BMW
5603 Capital Blvd
Raleigh, NC 27616
(919) 876-5432
Leith BMW Reviews

Performance BMW
1806 Durham-Chapel Hill Boulevard
Chapel Hill, NC 27514
(888) 378-7991
Performance BMW Reviews

Sale Auto Mall
1045 U.S. 258
Kinston, NC 28504
(252) 522-3611
Sale Auto Mall Reviews

Sale BMW
1045 HWY 258 N
Kinston, NC 28504
(252) 522-3611
Sale BMW Reviews

Schaeffer BMW
4920 New Centre Dr
Wilmington, NC 28403
(910) 392-2700
Schaeffer BMW Reviews

Valley Auto World
3822 Sycamore Dairy Rd
Fayetteville, NC 28303
(910) 867-7000
Valley Auto World Reviews


Latest North Carolina BMW Dealer Reviews

Hendrick BMW - Charlotte, NC

On 9/30/2014 12:29:51 PM ppynflt wrote:
Your buying process is going to be amazing. Hendrick BMW is going to treat you like royalty when you buy a car from them. Good luck when Hendrick BMW needs to stand behind the service they provide.
Bought 2011 BMW, my dream car. It is now going on 3 years of my “dream car” which I purchased from, and I have had all services provided by Hendrick BMW on Independence Blvd Charlotte, NC.
Friday, September 5, ABS/BRAKE light comes on as I am driving. I call for service. Service agent, Travis Flowers, gets my car for service Monday, September 8th. Tuesday, September 9th, I hear no updates from Travis. I leave him a voicemail. Wednesday, September 10th, I hear no updates from Travis, I leave him a voicemail. Thursday, September 11th, Travis calls to let me know my car is ready, and that Hendrick BMW has replaced a defective rear speed sensor. I asked Travis why he did not keep me updated, and did not return any of my calls, his answer was “I guess I didn’t get them.” Friday, September 12th, I pick up my car from Hendrick BMW, heading home for the weekend. BING! Same ABS/BRAKE light comes back on. I call Travis Flowers to let him know, and I get his voicemail. SHOCKER!
Monday morning, September 15th, I call Travis and get his voicemail.
Tuesday, September 16th, I call and ask for Travis’s manager, Rusty Reeves. Rusty apologizes for Travis’s poor communication, and schedules for me to bring my car back to Hendrick BMW Thursday, September 18th. Thursday, I drop my car off with service manager, Rusty Reeves, who shuffles me off to “his most experienced service agent,” David Owen. David takes my car, asking the same questions as the previous week, and lets me know there is a recall on my model. Why did Hendrick BMW not bring that to my attention when they had my car for a whole week prior? Rusty and David tell me it is rare that a customer has to bring their car back with the same lights/errors so quickly, that usually Hendrick BMW is so proficient with diagnosing errors. Here is it, week 2, my car is back at Hendrick BMW for the same lights. David calls Friday, September 19th, to let me know my car is going to take past the weekend to repair, and handle the recalled part. David says he wants to keep it a day longer to drive it, and ensure the lights don’t come on again.
Thursday, September 25th, David calls to let me know my car is ready. The recalled part has been replaced, and the other rear speed sensor is the reason the ABS/BRAKE light came on again.
I am assured my Rusty and David that Hendrick BMW has checked over my car to make sure the lights/errors are not to return.
Friday, September 26th, I am driving to work. BING! Same ABS/BRAKE lights. By now, it is into the 3rd week, and I am trying to understand if there is another rear speed sensor that needs replaced? After all, I am just a young woman, and they will treat you as such when you take your car in for repairs. I call David, who is not in the office yet, and the service agent asks me if I want to schedule another time to bring my car for service. I asked her to have service agent, David Owen, and service manager, Rusty Reeves, call me back. Rusty calls hours later to schedule a time for me to bring my car back for service. REALLY? Service manager, this is how you handle the same lights for the 3rd week in a row? For all those keeping count, this is the 3rd time the SAME ABS/BRAKE light has returned on in 3 weeks. For those keeping count, Hendrick BMW has had my car more in the month of September 2014 than I have, for the same ABS/BRAKE light.
I will NEVER set foot back in Hendrick BMW on Independence Blvd in Charlotte, NC to listen to empty promises and be treated like a dumb female.
Warning for anyone looking for the BMW Customer Pledge from Hendrick BMW. As you can see, when it comes to reoccurring repairs, they are just at a loss and so is the customer service that comes along with their knowledge of the repairs.


Valley Auto World - Fayetteville, NC

On 9/24/2014 9:30:05 PM marionlee wrote:
My experience with Valley Auto World was truly a dream come true. The team that I worked with ALL made sure that I was a satisfied custormer and I would highly recommend these professionals and this car dealership even though I live approximately 90 minutes away.