North Carolina BMW Dealers

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BMW of Asheville
649 New Airport Road
Fletcher, NC 28732
(828) 681-9900
BMW of Asheville Reviews

Crown BMW
3902 W. Wendover Ave.
Greensboro, NC 27407
(336) 790-9848
Crown BMW Reviews

Flow BMW
2565 Peters Creek Pkwy
Winston-Salem, NC 27127
(336) 788-3333
Flow BMW Reviews

Go Automotive
1615 Sunset Avenue
Clinton, NC 28329
(910) 592-2133
Go Automotive Reviews

Hendrick BMW
6950 E Independence Blvd
Charlotte, NC 28227
(704) 535-0885
Hendrick BMW Reviews

Hendrick BMW Northlake
10720 Northlake Auto Plaza Blvd.
Charlotte, NC 28269
(704) 379-3100
Hendrick BMW Northlake Reviews

Leith BMW
5603 Capital Blvd
Raleigh, NC 27616
(919) 876-5432
Leith BMW Reviews

Performance BMW
1806 Durham-Chapel Hill Boulevard
Chapel Hill, NC 27514
(888) 378-7991
Performance BMW Reviews

Sale Auto Mall
1045 U.S. 258
Kinston, NC 28504
(252) 522-3611
Sale Auto Mall Reviews

Sale BMW
1045 HWY 258 N
Kinston, NC 28504
(252) 522-3611
Sale BMW Reviews

Schaeffer BMW
4920 New Centre Dr
Wilmington, NC 28403
(910) 392-2700
Schaeffer BMW Reviews

Valley Auto World
3822 Sycamore Dairy Rd
Fayetteville, NC 28303
(910) 867-7000
Valley Auto World Reviews


Latest North Carolina BMW Dealer Reviews

Hendrick BMW - Charlotte, NC

On 1/23/2015 4:00:08 PM markfen88@gmail.com wrote:
This has been by far the worst experience of my life regarding any car dealership. I will take my business somewhere else when buying my next car this year. What upset me the most is the disregard for customer satisfaction by BOTH the service reps as well as the Management.

IF BY CHANCE YOU GO TO THIS DEALERSHIP FOR ANY SERVICE, AVOID MATT CUNNINGHAM LIKE THE PLAGUE. HIS DISREGARD FOR CUSTOMER SATISFACTION, PROFESSIONALISM, ALONG WITH THE LACK OF COURTESY TO AT LEAST RETURN A PHONE CALL IS APPALLING!

Here is my story, for those of you who have a minute to see what I mean.

I dropped my car off Monday morning for a diagnostic on an issue I was having (noise coming from my front axle). After speaking to a service specialist (Matt), he said that they are backed up and that they they will get to it first thing Tuesday morning and will give me a call sometime Tuesday. So I waited all day Tuesday... nothing. I then called Wednesday morning to see the status of the diagnostic, and Matt was unavailable so I left him a voice-mail asking him to please return my call.

Thursday comes around, and towards the end of the day I call again. Matt was "unavailable" again and I told the representative who answered the phone that I was upset and would like to be on hold until he becomes "available". 30 seconds later Matt picks up the phone with the diagnostics. I had the car in a fender bender accident a year back (the issue existed before the accident and wasn't covered by the insurance) and I literally just had the fender and hood replaced and painted. He says that since the repairs were in the same vicinity of the issue (axle was making noise) that the warranty would not cover it and it would cost me $1200 plus tax to replace. He continued to say that "even if we processed it, BMW corporate would deny the claim" I asked him if he could please at least try and he replied, "uhh..... no" So I asked when I could pick up the car, he said that they had to put it back together and that he would call me once its done.

So I waited and finally had enough so I got dropped off at the dealership (thank God for Uber). Matt was nowhere to be found. I asked the manager where I can find him and also tried to explain to her the situation I had with her service specialist and how frustrated I was. She just told me to wait until she found Matt. Matt comes strolling through the waiting room and asks me to follow him to his office. He gives me a $95 invoice for a further detailed ENGINE DIAGNOSTICS without any diagnostic paperwork on the issues the car was having. TireKingdom gave me more detailed diagnostic when going for an oil change than was handed me by Matt. After I payed the bill (I was so furious, I know that if I started letting out all the steam built up inside, security would have to escort me out) He just hands me the keys and says that if I consider doing the repair, to call him personally. So it's pouring rain outside and I have to hunt the entire BMW dealership for my car.

Upon arriving in my car, I have a sign that says "Thanks for your business, your car has been washed and vacuumed". The car was neither washed nor vacuumed (as it usually is when taking it down to the dealer).

Leith BMW - Raleigh, NC

On 1/18/2015 8:26:01 PM pvargas@newsobserver.com wrote:
I just leased a beautiful X1 from Leith. Worked with Jimmy Daniel again, as he has helped me in the past. Jimmy is the best. He is the uppermost professional and goes out of his way to be sure his customers are completely happy with their car. You won't find a better dealership either. I always buy from Leith as they are all about the details, which separate them from the others.