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Carson Dodge Chrysler Jeep Ram
3059 S Carson St
Carson City, NV 89701
(775) 883-2020
Carson Dodge Chrysler Jeep Ram Reviews

Chapman Las Vegas Dodge Chrysler Jeep
3175 East Sahara Avenue
Las Vegas, NV 89104
(888) 207-1749
Chapman Las Vegas Dodge Chrysler Jeep Reviews

Desert 215 Superstore
8030 Rafael Rivera Way
Las Vegas, NV 89113
(888) 446-2793
Desert 215 Superstore Reviews

Don Weir's Reno Dodge
700 Kietzke Lane
Reno, NV 89502
(888) 449-8318
Don Weir's Reno Dodge Reviews

Elko Motor Company
1585 Lamoille Highway
Elko, NV 89801
(775) 777-2277
Elko Motor Company Reviews

Fernley CDJR
1395 E. Newland Dr
Fernley, NV 89408
(775) 404-3330
Fernley CDJR Reviews

Fernley Chrysler Dodge Jeep Ram
1395 E Newlands Rd
Fernley, NV 89408
(775) 786-1211
Fernley Chrysler Dodge Jeep Ram Reviews

Liberty Chrysler Jeep Dodge
5050 E Winnemucca Blvd
Winnemucca, NV 89445
(775) 623-5005
Liberty Chrysler Jeep Dodge Reviews

Prestige Chrysler Jeep Dodge
6520 Centennial Center Boulevard
Las Vegas, NV 89149
(877) 281-5289
Prestige Chrysler Jeep Dodge Reviews

Sahara Chrysler Jeep Dodge Ram
5050 W Sahara Ave
Las Vegas, NV 89146
(888) 904-2502
Sahara Chrysler Jeep Dodge Ram Reviews

Sahara Motors Ely LLC
585 N McGill Highway
Ely, NV 89301
(775) 289-4473
Sahara Motors Ely LLC Reviews

Saitta Trudeau Chry-Jeep-Dodge
1541 E Wahkiakum Ave
Pahrump, NV 89048
(775) 727-0102
Saitta Trudeau Chry-Jeep-Dodge Reviews

Towbin Dodge
275 Auto Mall Drive
Henderson, NV 89014
(702) 558-3800
Towbin Dodge Reviews

Latest Nevada Dodge Dealer Reviews

Sahara Chrysler Jeep Dodge Ram - Las Vegas, NV

On 10/17/2017 3:51:48 PM wrote:
On Saturday October 7th, my fiancé and I went to the Sahara Dealership. We were initially just looking, but, eventually fell in love with a vehicle with the help of Alex, a great sales associate. He was very helpful and friendly. Before we know it we were in the financing to get our new Jeep Grand Cherokee! After a couple hours we drove off the lot and left our old car/trade in there. I had noticed that they didn’t do a good job detailing the vehicle at all plus, they didn’t even fill the gas tank on a brand new vehicle. We were too excited to notice at the time. Done deal…right? Tuesday, David, the finance guy, called my fiancé and left a voicemail. We didn’t get the voicemail until Wednesday due to lack of reception where we live (which we told him). If it were a problem with financing, I thought he would try calling more often or even shoot us an email. Nothing. Friday, Wells Fargo called us and asked us a few questions, we assumed since they would be our new bank. Saturday night, David calls my fiancé and tells us we either need to come up with $10,000.00, find our own financing, or return the jeep. Well, I don’t know about you, but I don’t just have $10k lying around. As far as finding our own financing, we don’t have time nor the ability to do that, we live in a very remote area with not even a grocery store. Plus, why do I have a $500.00 additional charge for the dealership finding me financing…if they aren’t going to be doing that for me? Sunday they were closed so we had no other option than to take time off and bring it in Monday since they wanted this jeep back ASAP. So, we go to the dealership Monday 10/17 to return the vehicle. We find our initial sales associate, Alex, and tell him we are returning the jeep and picking up our trade in, as requested/demanded. He had a very confused look…he had no idea what was happening. We filled him in and he was just as shocked as we were. The finance guy never told him one of his sales fell thru or anything. On top of all of that, David, the finance guy we have been dealing with, was conveniently on vacation. I can’t help but feel he planned it out to where we would show up while he was gone. No one had any idea what was going on which turned in to us waiting 30 more minutes in that dealership for no reason. So much time wasted. This whole venture cost us about $800.00 which includes our 4 hour drive, the wasted gas, the time we lost out on by having to take a day off, and the accessories we had bought already for the vehicle.

That same day we went to another dealership, they got us financed that day no problems. They were amazing. I don’t buy cars everyday so I forget how the buying process is supposed to go. Comparing it side by side, there were several things Sahara didn’t even do. They never had us write down references on our credit application. They only went to 4 banks to try to get us financed (our credit alerts us of ANY inquiry). Also, to add to that, we didn’t get any inquiries all week, only the day we went in to buy the jeep. They didn’t detail the vehicle. They didn’t fill the gas tank. They didn’t go over anything with us, just had someone ask “can I show you anything?”.

With all the driving back and forth, we had put over 700 miles on it. Plus, we had been off-roading in it since we thought it was ours for over a week. It’s nice to know they will be selling that jeep as ‘brand new’ again. It was a horrible experience. I understand they cannot control whether or not banks will finance someone. But, it truly felt he didn’t even try and was very rude about it. I will never go back or refer it to anyone.

Towbin Dodge - Henderson, NV

On 10/17/2017 3:51:48 PM wrote:
Amazing! Maria was amazing! We had previously been to another dealership and bought a new jeep. The horrible experience ended with us returning the jeep and coming to Towbin to hopefully have a better experience. It was great. We walked in right when they opened and was greeted by Maria, we told her what had happened and she told us she would do anything to get us what we wanted/needed. We were there almost all day because we wanted a vehicle that was not working with what we had to offer. But, she made the impossible, possible! With a lot of back and forth and us not settling for another vehicle, she made it happen with the help of her finance team and managers. It was a crazy day, but it was a great experience and I kick myself for not going to them first. Thank you Towbin and thank you Maria!