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Latest Alaska GMC Dealer ReviewsOn 9/7/2013 6:37:34 PM kristinaclemente9 wrote:
My husband and I took our 2005 Chevy Suburban to be serviced and diagnosed. We knew we had a check engine light on and a few other obvious small things wrong, like the speedometer sticking and an oil leak. We dropped the vehicle off at 9 am and didn't hear back until we called the dealership around 6 pm. They told us they were ready for us to come look at the quote. We got there and the quote for the few things that we had wrong exceeded the value of our vehicle. They had added in things that we didn't ask them to do and overpriced everything until our repair bill was over $5000. Of course we were unable and unwilling to put that kind of money into the vehicle. Then they tried to talk us into going out on the lot to look at a new vehicle (which we suspected was their motivation the whole time) but we weren't interested. The check engine light was something that we were interested in getting fixed and they said it was an O2 censor that was out and that it would cost about $800. We said we would think about it and we left. We went home and did our research and went to our local auto store and were able to fix the O2 sensor ourselves in a half hour for $53. I have no idea how a $53 part becomes $800 even with the overpriced amount that labor costs. Even though we have been burned in the past by Chevy dealerships we thought we would give them a shot and get quality work and instead we got a shady experience and were left with the feeling that this dealership feels that since they are the only local Chevy dealership that we are stuck going to them but I can guarantee that they will not have my business and I will be more than happy to spread the word that they are underhanded and overpriced.