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Latest Georgia Infiniti Dealer ReviewsOn 12/13/2014 1:36:52 PM dglennwilliams wrote:
Have driven Nissan's for 25 years and finally elevated to Nissan's luxury Infiniti brand. Level of service certainly takes an entire new meaning with Infiniti. Everyone was extremely friendly, and since the QX70 was a year old and I didn't know the history of the car, Adam looked up the history so that we could better understand what needed to be done and what didn't need to be done.
Just an overall excellent experience. On 12/9/2014 1:18:08 PM ghaight wrote:
Recently I attempted to buy a QX70 from this dealer despite having some negative experiences with their service department with our 2004 FX35 in the past. It was their last new 2014 model. The two sales guys I worked with were nice enough during the pre purchase phase. However, when it came time to make a deal, everything changed. They attempted to pressure me into a deal with an extra $1000 "today only". That extra thousand dollars put them within $2K of the deal I knew was possible. Then they came back with a number on my trade that was over 30% lower than 2 other appraisals I had received on the car that week. There were a lot of excuses, what ifs and you're wrongs thrown at me. I decided to take the trade out because there was "simply no more room to move with it in the deal" and they came off another $1K to put us within about $1k of where I knew deals had been done at other dealers on identical vehicles.
About this time my wife texted me to say she found another new 2014 QX70 that was better equipped at Infiniti of South Atlanta which was about an hour away. I asked for some privacy "to call my wife" and called that dealer. I told Gary Dennis, the salesperson that answered the phone, where I was what I was doing and what I wanted. He put me on a brief hold and came back saying that we were good to go with the numbers and all I need to do was come by the dealership to inspect and drive the vehicle and do the paperwork.
I informed Bob that I was leaving to think things over just in case things were not as they seemed with Infiniti of South Atlanta. Bob notified his sales manager who just shrugged his shoulders and rolled his eyes. I'm not sure he knew I was standing just outside of his office and if he was he made no effort to acknowledge my presence.
I arrived at Infiniti of South Atlanta, met Gary and took their QX70 for a test drive. When we got back I threw my trade at them out of curiosity. At this point I was sure that I was going to be selling it myself. To my surprise they cam back within $500 of the other appraisals I had received before visiting Roswell Infiniti of North Atlanta. I asked for the $500 and they gave it to me. There was never any pressure, surprises, what ifs, your wrongs and the list goes on that I had just experienced in Roswell. I arrived just before 5 and left in my new QX70 at about 7:30 which included Gary going over all of the electronics in the car that were new to me.
I can honestly say that I will never set foot on Roswell Infiniti of North Atlanta's property ever again for any reason. If you are in the market for an Infiniti give Gary Dennis a call at Infiniti of South Atlanta! Its worth the drive for the experience and if you travel for work, they have an amazing service program. They will pick your car up from the airport, service it, clean it and return it to the parking lot before you return! They even pay for your parking for up to 10 days per visit!