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Latest Illinois Infiniti Dealer ReviewsOn 7/25/2014 7:03:59 PM philskeba wrote:
Nobody likes car trouble, but when it happens it's great to know that people like Kira and Hoffman Estates Infiniti Service Techs are ready to correct EVERYTHING!!! I have never had such great service on a repair job in my life. Note the following:
1. Kira, my service consultant, was professional, fully engaged in regard to my problems, friendly and followed up throughout the process. She gets 5 stars.
2. The repair issues (2) were diagnosed correctly and I was presented with the cost for each repair prior to any work being done to correct them. The repairs were completed on time and the work was completed correctly.
3. The porter, Juan, was a real fine representative for Hoffman Estates Infiniti. Polite, professional and completed his work in a manner that showed he cared about his customers. 5 stars for Juan.
4. They provided me with a loaner. WOW...I did not expect that, but it sure was nice to drive a new 2014 Infiniti while they repaired my car.
5. Lots of dealer extras for their customers...fantastic building, comfortable waiting areas, coffee, soda, water and snacks are complimentary.
Here's the bottom line for me...I will always take my Infiniti to this dealership and when I am ready to buy my next luxury car, Hoffman Estates Infiniti will be #1 on my list of dealerships.
Great work by everyone at this World Class Dealership.
Phil SkebaOn 7/23/2014 11:57:06 PM Quale Man wrote:
Anthony really bent over backwards to make sure we were 100% satisfied with our purchase. Great overall experience. We would definitely recommend Infiniti of Hoffman Estates.