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Latest Illinois Infiniti Dealer ReviewsOn 7/28/2014 12:36:58 PM Mike DeBoer wrote:
I highly recommend this Infiniti dealership, and Bob Polanek in particular. They were all extremely friendly, knowledgeable and professional. I think that the price was fair, and in line with what I expected from my research and from shopping around.
While I was there, Bob introduced me to Peter Korallus. He seemed to genuinely care about customer service.
I have not used their service facility yet. However, I do have some experience with their old Lisle facility, and the service there was excellent, so I am sure that I will be satisfied. On 7/25/2014 7:03:59 PM philskeba wrote:
Nobody likes car trouble, but when it happens it's great to know that people like Kira and Hoffman Estates Infiniti Service Techs are ready to correct EVERYTHING!!! I have never had such great service on a repair job in my life. Note the following:
1. Kira, my service consultant, was professional, fully engaged in regard to my problems, friendly and followed up throughout the process. She gets 5 stars.
2. The repair issues (2) were diagnosed correctly and I was presented with the cost for each repair prior to any work being done to correct them. The repairs were completed on time and the work was completed correctly.
3. The porter, Juan, was a real fine representative for Hoffman Estates Infiniti. Polite, professional and completed his work in a manner that showed he cared about his customers. 5 stars for Juan.
4. They provided me with a loaner. WOW...I did not expect that, but it sure was nice to drive a new 2014 Infiniti while they repaired my car.
5. Lots of dealer extras for their customers...fantastic building, comfortable waiting areas, coffee, soda, water and snacks are complimentary.
Here's the bottom line for me...I will always take my Infiniti to this dealership and when I am ready to buy my next luxury car, Hoffman Estates Infiniti will be #1 on my list of dealerships.
Great work by everyone at this World Class Dealership.