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Infiniti of Nashua|
105 Daniel Webster Highway
Nashua, NH 03060
Infiniti of Nashua Reviews
Latest New Hampshire Infiniti Dealer ReviewsOn 5/3/2013 11:52:14 AM DaveFilipiak wrote:
I just want to thank Sean Nicholson and the Infiniti of Nashua team for their exemplary service and willingness to help in any way possible. They did an excellent job of explaining options and making recommendations, without being pushy at all. This was my second car purchase ever and I really appreciated their expertise and patience. If you are considering an Infiniti look no further than Infiniti of Nashua and (IMO) Sean Nicholson as a sales rep. Not only will they be there for you before and during the sale (what sales rep isn't?), but they are devoted to helping you whenever you need it afterward. I will be a repeat customer for sure.
Note: I am honestly a past customer and not affiliated with the dealership in any way (they deserve this review!)On 4/30/2013 2:01:56 PM angelmac17 wrote:
This is our 2nd Infiniti purchased from Infiniti of Nashua. The first car and experience was awesome. That is why we chose to upgrade to a new model in 2011.
When we purchased the vehicle, 2011 FX 35, we also purchased the Elite service contract. My husband and I both know that we purchased Elite 1. When we were bringing the the car in for the first oil change we were told this was not covered. According to the dealership we have Elite 2 because we don't put alot of miles on the car. After much discussion with the dealership we cameto a time agreement that we would bring the car in every six months regardless of the mileage so that we would be using the maintenance contract we paid for. May of 2013 would be our next oil change.
In April 2013 I called Infiniti service to bring the car in for an oil change. When I called, the person, Amanda who schedules maintenance told me we had Elite 1 Service, not to worry, no charges for oil change, tire rotation. I quote Amanda " just come in Monday thru Friday, 8-4, no appointment necessary and there is no charge. You have Elite 1 maintenance."
As we knew we had from the beginning, Elite 1 service!.
So my husband goes to Service aroung April 4th, and they tell him that there is a charge for the oil change. He re-hashes the whole issue, again, about the service contract. He even asked if it was possible to slide the May oil change up to the date he was there. We were taking the car on a long trip and thought it best to have the oil changed before that trip. The service dept refused to change the oil free, according to our service agreement. They told my husband to bring it up across the street at the dealership. Infiniti of Nashua's solution was to refund the remainder of the service contract! No efforts to correct the situation. We feel that our business was not important enough to Infiniti.
No one called to at the very least discuss what happened. I was the one who called to speak to the dealership manager, Ron Poirer. He did call back. What is disheartening is that if I didn't initiate the phone call, no one would have called.
On April 30,2013, I called to get the status of the refund of our service contract. I spoke to Chris H. He was curt, short and had no real answer except that it takes four to six weeks for the check to process. I told him we financed the vehicle. After trying to get an explanation of how this works he said the check would be sent to the bank. When I asked if we would be notified of this, he was very short with me.
We love the Infiniti product. We hesitate to buy again, especially from Infiniti of Nashua.