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Lexus of Wilmington 2100 Pennsylvania Avenue Wilmington, DE 19806 (302) 427-4400 Lexus of Wilmington Reviews

Lexus of Wilmington - Wilmington, DE

On 5/13/2013 2:18:47 PM lexus28 wrote:
I have been a Lexus customer (Thompson) for over 20 years and have been very satisfied with the product and the service. I was looking to upgrade my ES300 and the Rx400h was my primary choice. I met with Doug Horst that day and he spent a lot of time explaining every aspect of the RX to me. Doug was a true professional and gave me the feeling that ‘the customer does come first’. I can honestly say that I have NEVER had such a great experience in purchasing a car.

I met with other members of your Lexus organization during the purchase process and their consistency in quality of service was outstanding. I would be amiss if I didn’t mention Drew, Ryan, Kevin and Pernell.

I will certainly be a returning customer and will highly recommend Koons Lexus to my friends and family.

Lexus of Wilmington - Wilmington, DE

On 4/19/2013 10:53:18 AM korenbdo wrote:
I purchased a "Certified", 2010 RX 350 from Lexus of Wilmington, working directly with Carolyn Cohen and Kevin Glenn working in the Used/Certified section of the dealership. Below is an email I forwarded the day we picked up the car after "ALL" of the items we had discussed were directly addressed by various areas within the dealership. Overall a very positive experience starting with the sales process through delivery. Below is the text:

"I wanted to convey how completely I feel my “issues” were addressed by Kevin, Themis, their staff and obviously others at Koons, Lexus of Wilmington. It’s not often that one can identify a list of issues as I did after the sale and initial delivery, having them “heard” and having them addressed completely and, as it turns out, without qualification. It’s obvious that the goal was to make sure the customer, that would be me, was ultimately fully satisfied with not only their purchase but how their concerns were addressed as an integral part of the sale. In fact, I believe that in several areas expectations were exceeded and the vehicle is certainly well qualified as a “Certified” Lexus.

Thank you again for your efforts and I look forward to an ongoing association in the future."

I would recommend this dealership, and have, to anyone who might ask.