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Lexus of Wilmington|
2100 Pennsylvania Avenue
Wilmington, DE 19806
Lexus of Wilmington Reviews
Latest Delaware Lexus Dealer ReviewsOn 4/4/2014 4:24:03 PM roytedesco wrote:
We were in the market for a Certified 2011 LS 460 AWD to replace our LX 470 as my wife's primary vehicle. The plan was to trade a 2011 Toyota Tacoma pick-up purchased to facilitate the recently completed renovation of our home. A search turned up a suitable car at Lexus of Wilmington. We met with John Skehan at about 6 PM on a Monday and by 9 we had completed the trade and purchase drove home with a beautiful new car. Based upon plenty of research before the visit, we feel we received top dollar for our trade--despite a Carfax report indicating an odometer problem which resulted from a typo when we registered the car in PA, but the dealer had to spend hours correcting. We were also so satisfied with the condition and asking price of the LS 460, we didn't feel the need to negotiate. That was a first!
The service and attention to detail after the transaction was the icing on the cake. John arranged to have the rear bumper cover replaced and repainted to remedy a minor paint defect. When we brought the car in for the body work, Rob Payson, an assistant service manager, noticed a small cosmetic dent in the rear door threshold plate. He ordered the replacement part on the spot and at no cost to us. This Lexus of Wilmington did after replacing all 4 brake calipers which only had 34k miles because we questioned whether the brakes were as smooth as possible!
Over the past 30 years, my wife and I have purchased between 15 and 20 high-end luxury vehicles and sports cars. This was one of the most satisfying experiences. The level of professionalism, attention to detail, concern for our total satisfaction, and efficiency with our time was truly outstanding.On 3/28/2014 3:24:27 PM Karen Miller wrote:
Between my daughter and I we purchased 4 cars over the last year and I just want to say what wonderful service we have received!! Chuck and Randy have been awesome and make you feel like family!!