Pennsylvania Lexus Dealers

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Bobby Rahal Lexus
6715 Carlisle Pike
Mechanicsburg, PA 17050
(717) 691-5600
Bobby Rahal Lexus Reviews

Bobby Rahal Lexus of Lewiston
425 Electric Avenue
Lewistown, PA 17044
(717) 248-0119
Bobby Rahal Lexus of Lewiston Reviews

Lexus of Chester Springs
400 Pottstown Pike
Chester Springs, PA 19425
(866) 801-0370
Lexus of Chester Springs Reviews

Lexus Of Lehigh Valley
4500 Broadway
Allentown, PA 18104
(800) 244-3606
Lexus Of Lehigh Valley Reviews

Lexus Of North Hills
15025 Perry Hwy
Wexford, PA 15090
(724) 940-1400
Lexus Of North Hills Reviews

MotorWorld Lexus
150 Motorworld Dr
Wilkes-Barre, PA 18703
(866) 614-9608
MotorWorld Lexus Reviews

Rohrich Lexus
2115 W Liberty Ave
Pittsburgh, PA 15226
(412) 344-5800
Rohrich Lexus Reviews

Thompson Lexus
50 Swamp Road
Doylestown, PA 18901
(215) 345-1110
Thompson Lexus Reviews

Wilkie Lexus
568 West Lancaster Avenue
Haverford, PA 19041
(610) 525-0900
Wilkie Lexus Reviews


Latest Pennsylvania Lexus Dealer Reviews

Wilkie Lexus - Haverford, PA

On 8/27/2015 12:06:32 PM dellat2020@aol.com wrote:
Update:
Service Director emailed after recieving complaint. Offered to put me on waiting liist for recall part. They will call when part arrives Although this should have happened before I took a day off of work and drove to the dealership. I'll continue to update.

To whom it concerns:

Please allow me to express fustration at trying to remedy a safety notice recall for a passenger Airbag Inflater for my 2004 Lexus SC430. On 8/12/2015 I made a appointment at Wilkie Lexus of Havertown.

While courteous, the service manage indicated that he did not have the parts and they are back ordered by at least two weeks. even though I made my appointment 8/12 (weeks ago) indicating "Front passenger airbag inflated module" as the reason for the service visit.

Further, the service manager did not provide a future appointment or offer to contact me when the parts were available. If the service recall is a serious as indicated by the Recall Notice, the parts should have been available for the appointment, or if the parts were not available I should have been rescheduled for a future appointment, before my service date.

I feel that this is a serious issue, however not having the parts for a recall is reflective of the service center and Lexus not taking the Recall Notice seriously and thus placing my family at risk.
Sincerely


Lexus of Chester Springs - Chester Springs, PA

On 8/26/2015 1:49:48 PM Jolynjolyn@yahoo.com wrote:
This is the 2nd time I have purchased a car from this dealership. My original experience was good and that is what brought me in the 2nd time 6+ years later. My 2nd trip was just as pleasant as the first. I worked with Darian in internet sales to discuss what I was looking for. She sent me some information on the car I was interested in and later in the day I went in to test drive the car. When I arrived Darian introduced me to Scott Messmore, my sales adviser.

We test drove the car, I liked it - he answered any questions I had and then we made a deal. It was a very smooth car buying experience. There is no "hard sell" even when you go into the little office to sign the paperwork, there was no additional pressure from Tom Martellacci to buy extended warranties etc. He let me know what was available I made a decision as whether I wanted to add anything and that was that.

All in all we had everything wrapped up in a few hours, very smooth. Very friendly staff. I would certainly recommend and plan to return again when I am ready for my next new car.