Maryland MINI Dealers

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MINI of Annapolis
25 Old Mill Bottom Road N
Annapolis, MD 21401
(410) 349-2128
MINI of Annapolis Reviews

MINI of Baltimore County
720 Kenilworth Drive
Towson, MD 21204
(410) 296-6464
MINI of Baltimore County Reviews

MINI of Montgomery County
621 N Frederick Ave
Gaithersburg, MD 20879
(240) 228-1200
MINI of Montgomery County Reviews


Latest Maryland MINI Dealer Reviews

MINI of Montgomery County - Gaithersburg, MD

On 10/12/2017 6:54:50 AM adbaccich@gmail.com wrote:
I took my 10 year old Mini Cooper convertible with only 55,000 miles in for a recall which had to do with replacing a sensor in the passenger seat. The dealership tore my leather seat cover in the process. They replaced the seat cover with a brand new cover but as a new cover, it does not match the 10 year old leather seat covers on the back of the passenger seat nor the driver's entire seat. Although the service manager tried a number of things to return the seats to the matched condition they were in when I took the car in for the recall, his attempts failed. The only thing to be done at this point is to replace all seat covers with 4 new seat covers. The dealership has refused to do this as they claim it is Mini USA's problem because they are the ones who issued the recall. According to the dealership, Mini USA refused because my car is 10 years old.

I have been a very happy Mini owner for 10 years but am now getting penalized for being such a loyal Mini owner. I can not begin to understand how they can ruin a seat cover and think that I should suffer the consequences of their actions. My car is now worth less and the interior looks terrible. No amount of reasonable conversation has persuaded them otherwise. I am dumbfounded by the treatment I have received.

MINI of Baltimore County - Towson, MD

On 9/8/2017 11:13:28 AM jasonb17@vt.edu wrote:
I recently purchased my first MINI. Working with Jake and Adnan was like working with friends. I wanted to test drive a JCW with the manual transmission. The only one they had was the floor model. They said no problem and fired it up and drove it off the floor. The whole experience was truly a positive experience. They were very knowledgeable about MINI and have made me a forever fan. They truly exceeded my expectations, especially for a customer who was new to the brand.