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Latest Maryland MINI Dealer ReviewsOn 7/14/2016 7:59:02 PM firstname.lastname@example.org wrote:
I have had a pleasant experience with Mini of Annapolis, and would recommended anyone to the dealership. My salesman was Marcus. He was curtious, kind, and not pushy (if you can believe that!). I recently had to take my Mini in for service and my service advisor was Robert. Again, a pleasure to work with. He was curtious, informative, and kind. They both made the processes easy and quick. On 7/9/2016 7:52:20 AM Stuart.email@example.com wrote:
They have done decent work in the past for my college-age son and his 2008 Mini. For example, they installed a new clutch and performed several other minor repairs with a good customer experience with Brian. I am motivated to write a poor review based on a more recent experience with this dealership and a different service advisor. After spending a few thousand dollars on an older used car this past winter (with Brian), we noticed the engine light had come on this spring.
To make the story short, this dealer was unwilling to help unless there were dollars in it for them (i.e, charging diagnostic fees instead of just helping us) though they knew they were working with a collage-age boy trying to minimize expenses. I spoke to the GM who told me that it is fair to charge a diagnostic fee when we are not going to perform the work (or not with them), despite the fact that we have spent thousands there over the past couple years of owning the car. He said that its normal in the industry.
So over the past couple of months since this bad experience, 5 other friends and family cars were taken to different dealerships (American, German, Japanese - all local) with only the intention of asking them to do a diagnostic check. Every single one of them did the computer check, which took 15-20 minutes each and none of them charged us - instead giving us a smile.
Bad on you Mini of Montgomery for not paying attention to the people by focusing on long-term relationships. These five other dealerships will get business from me and my large circle of friends and family, as will anyone else who cares about relationships, and you will not. My college son likes his Mini and will not buy another from you, nor will his circle of friends. So, when you look at your financial results over the next couple of years and wonder why you're not doing better, perhaps you can re-read this review.