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Latest Maryland MINI Dealer ReviewsOn 12/4/2016 1:29:59 PM bernhardgrave wrote:
The people are nice enough, but was severely disappointed that this visit, on 11/18/16, was the second time they lied to me about the things the car needed done and the things it did not need.
I came in for service because the red BRAKE indicator and service symbol came on and after checking the car myself I found that the rear driver side rotor was severely pitted and the caliper was locked-up and the inner pad had almost no friction material left. I indicated to the service writer to look into rear caliper issue when I checked in.
He came to tell me after they supposedly looked the car over to tell me the prognosis, which they also noted in my invoice:
1) That I would soon need front rotors and pads (there was actually a third life in all pads and rotors were just rusted on the non-friction areas.)
2) That I did NOT need a new caliper but would soon need rear rotors and pads (I actually needed immediately both the driver side rear caliper, because piston seal was torn and the piston was pitted, the rotor, which was SEVERELY pitted on the inner side, and of course pads). This indicates of course that they did not look at the brakes at all, let alone the one I indicated they should look at.
3) The oil solenoid was leaking and that its replacement was needed soon with a cost of $830 due to the cost of the solenoid and the removal of the half-shaft and oil pan. While the condition was true, it is a common enough problem that back in 2013 Mini released a service kit (which costs $30) and a bulletin SIM 11-01-12 which clearly states NOT to remove oil pan or replace oil solenoid. Considering their trustworthiness, it is likely they would apply the cheap fix while charging me full pop.
They sent me on my way with the BRAKE light and service indicator still lit. Thank you Mini of Montgomery County for attempting to bilk me for work not needed and for ignoring my observation and overlooking the work I desperately needed. For these reasons I do not recommend this service department at all. I do recommend getting a second opinion for any items the service writers try to sell you. On 10/21/2016 12:55:25 PM firstname.lastname@example.org wrote:
Stopped by to look at some cars and Jason Rourk was very friendly, helpful, and patient over the course of several test drives. He answered all our questions and was easy to deal with. No pressure. And after all that it was no problem that we wanted to go home and think about the model we wanted. When we returned to buy, they walked us through some problems transferring insurance and a misplaced title. Everyone made us feel at home, including Adnan, Clavin, Alison, and Cooper. We plan to be back when my wife is ready to trade-in her car!