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Latest Maybach Dealer ReviewsOn 8/26/2015 7:08:20 PM firstname.lastname@example.org wrote:
Exceeding expectations and building relationships is just a message on their keychains, not something they believe in. My wife bought a used 2012 C250 with Hector and he was great (though he no longer works there). When came the time where the Finance Manager Will tried to sell the extended warranty, my wife politely declined.
A month later, we received paperwork stating that we have signed up for an extended warranty. So we sent him an email to rectify and adjust our account. He attempted to make another sales pitch, while ignoring that he tricked my wife into signing the papers. We asked him to simply cancel the warranty. One month goes by without a reply from him. We sent him another email and finally replied and said he will escalate the issue and have it canceled asap. We have now waited ANOTHER month and still no answer, no follow-up, nothing.
During that time, we called Client Care several times and they too have tried to contact Will at the dealership. We bought the car in May and we are now in August and still no words from Mercedes-Benz of Greenway. Looks like social media is the only way to get them to answer since it's public and more embarrassing. Let's see if it works.On 8/25/2015 4:03:27 PM JoyRWeber@aol.com wrote:
Excellent Customer Service!!!!! I just picked up my second car in 2 1/2 years from Euromotors Bethesda. I am so impressed with Eric Scott. He pays attention to every detail, listens and was able to get me what I most wanted!! A shout out to Jim Pratt...thank you for your support. Eric worked with me to find the exact black car that I wanted and got it for me in the exact combination of packages, interior color, tires, etc....which was not easy since I am picky and there was only one car available. He also worked with the finance department and his insurance person to make the process flow smoothly. I can not say enough about Eric and the rest of the team at Euro Motors Bethesda. Jason Barber is excellent in the service department and I will continue to use him for my new car.
Thank you Eric...you are the best!
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