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Honolulu Ford
1052 Houghtailing Street
Honolulu, HI 96817
(808) 532-1700
Honolulu Ford Reviews

Latest Hawaii Mercury Dealer Reviews

Honolulu Ford - Honolulu, HI

On 4/17/2016 2:21:46 PM lees4christ@gmail.com wrote:
We have already completed two different surveys from Ford on the mainland as well as Honolulu Ford. However, we were compelled to also put this in writing to express our extremely positive experience when buying our Ford Edge at Honolulu Ford.
The main reason we had a great car buying experience was a result of the excellent customer service we experienced first-hand from Ryan Medeiros. We have never met him before, however, with that said, his local family style of engaging with us, made us feel so comfortable and at ease in a normally uncomfortable situation for most consumers. He was extremely patient, respectful, timely, and professional. His people skills and true spirit of Aloha are extraordinary and rare today in our fast-paced and often "me-first" society. We never felt rushed and never pressured, instead we were allowed to respectfully come to our own best decision with help from Ryan to answer any questions we may have had along the way.
By the way, it took us three visits before we actually made our ultimate decision and would call Ryan at different stages to ask more questions. Through it all, he was very patient and always got back to us promptly. My wife, Dianne even gave Ryan a "high-five" the first time we met, as we were so impressed by his 5-Star quality service on our first encounter with him. (She's never done that before mind you) Ultimately, Ryan helped to create a painless, fun, memorable, and extraordinary car-buying experience for us that we will share with others for years to come!
His follow-up after we came home with our new Edge, was impressive as well. We received a well-written and heartwarming email about being available to help ensure we are completely satisfied and if we needed any assistance at all to please let him know. This was timely and written in such a way, that we responded by contacting Ryan immediately regarding a particulate page in the financial documents that we had a question on and needed clarification. Ryan quickly turned this into yet another very positive experience by coordinating a conference call with Brian in the Credit department, who reviewed the page in question. We must say that this situation could have turned into a negative experience, however, Brian was very respectful, gracious, and open to feedback, and turned this situation into another very positive one for us. Kudos to Brian as well!
In closing, we had the best car buying experience we have ever encountered! Please convey our deep appreciation to Ryan for his excellent service and example of a true professional sales executive in this field. Mahalo! The Lees

Honolulu Ford - Honolulu, HI

On 2/5/2016 6:05:26 PM angiet0791@gmail.com wrote:
Honolulu Ford is the best dealership on island hands down! This is our second new car purchase from Honolulu Ford. A few months ago we bought a brand new Explorer and had such a great experience, so we decided to come back and buy our brand new Fusion here too. Andrew was our sales guy both times and Wayne was our finance guy both times too! I'm so thankful we got to work with both of them twice. They both get 5 stars from me on customer service. They both went above and beyond on both sales. I'm so happy we switched to Ford because we are so happy with both of our Ford vehicles. Chevy's are a thing of the past for us!