Hawaii Mercury Dealers

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Honolulu Ford Lincoln
1052 Houghtailing Street
Honolulu, HI 96817
(808) 532-1700
Honolulu Ford Lincoln Reviews

Valley Isle Motors
221 Puunene Ave
Kahului, HI 96732
(800) 269-7999
Valley Isle Motors Reviews

Latest Hawaii Mercury Dealer Reviews

Honolulu Ford Lincoln - Honolulu, HI

On 4/16/2014 3:16:55 AM mthporter wrote:
When I arrived in the dealership I was really nervous not sure what to expect, Mark Benson introduced himself to me and immediately put my mind at ease. He told me there's no pressure and they were just going to show me what I wanted to look at and let me know what the my options were. Mark then introduced me to Ben Cabalo and told me he was one of his best guys. Ben was very patient with me showing me all the cars and all the features I asked about and taking me on multiple test drives. He didn't try to sell me into something more expensive and didn't talk about any of the vehicles features unless I asked about them, which was nice because I don't care about a lot of things that other people might care about, so it was nice that Ben let me lead the conversation about the car. He was very helpful and made the whole process very easy and painless. All the employees I worked with at Honolulu Ford were very nice and provided exceptional customer service. They put me at ease through the entire process and in the end I got an awesome new Ford Focus!

Honolulu Ford Lincoln - Honolulu, HI

On 4/12/2014 6:30:21 PM tyrob_8 wrote:
Being in the military, our customer service quality is only two ends of a very short spectrum with no middle ground. Either we are treated with respect or treated with disdain. Luckily, it was the former for my experience at Honolulu Ford with Andrew. I immediately knew he was an outstanding salesperson and had a knowledge of vehicles and customer service that clearly surpassed a plethora of his colleagues. In other words, he treated me with respect. He did not try to scam me into buying a car, he did not try to earn a quick buck off of the young military guy, he genuinely wanted to help me get into a new car. I know that a car dealership is a business and that they have to make revenue, they can't just give away cars for free. That would be insane and impractical, horrible for business. But Andrew, with this in mind, still tried to get me a new car and still make money for his dealership as well. He is the epitome of what a car salesman should be and I see a great future for him. Many car salesmen can learn a thing or two from him from his customer service, to his task knowledge of cars and the car buying process. I highly recommend anyone to go to Honolulu Ford and purchase a car, and if they can, request Andrew. I'm sure the other salesmen are fantastic, I mean he couldn't have learned how to be an outstanding car salesman himself, but I believe Andrew is one of the best, if not the best, he is well on his way to the top. Go HONOLULU FORD!