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Latest Idaho Mercury Dealer ReviewsOn 11/20/2014 8:59:22 PM CustomerServiceStar wrote:
I typed out a seriously, in depth description of my experiences, yes multiple, as in more than one with Lake City (Tom Addis) Ford.
After doing so, I found it to be so long that no one (myself included) would read it. So here is the short(er) version.
The bottom line is, save your sanity and your money and don't even engage with them.
Experience 1 - Sales:
We need a brand new vehicle. We call Lake City, they're our only local Ford dealer, and discuss the exact vehicle and confirm they're asking price. Everything is legit so far and we decide to go in and make the transaction happen. Everything falls apart, vehicle availability is an issue, price is now a serious issue and trade-in value... let's not even go there. They held us hostage, dragged their feet and just straight up tried to take advantage (read, lied) of a well informed, potential customer. Ultimately, we demanded our belongings back and left having wasted half of our day and our entire day's emotional capacity.
Experience 2 - Parts:
We did buy a brand new Ford, from an out of state dealer. I needed a part for it and hoping to offer our money to a local business and praying it was only the Sales department strife with issues, I called Parts. Holy cow. There are companies that go the extra mile to make their customers well served, Nordstroms, Amazon and others. Then there is the opposite side of that spectrum. Where companies like Comcast, Time Warner and Lake City Ford sit. I will give the Parts department slightly more credit than Sales because they did try to above and beyond, one time. Yet, even when they did that, it was half-cocked and the basic listening skills necessary to have earned our business and Parts loyalty was squandered and the 'inconvenience' of doing so.
Best of luck on your adventures and go somewhere else.On 5/2/2014 8:02:47 PM hd2014 wrote:
I bought a brand new van in 2012. I spent $44,000.00 on it. they called me all the time I was buying it and even after. Then when My brak issues started comming up, THEY STOPPED! I keep calling but my calls never get returned. Cant seem to figure out why the van keeps warping rotors. only has 28,000 miles on it and have had the rotors doe 3 times now. NOBODY can tell me why! You would think they would come along side me to figure this problem out. Its funny I cant even get a call back. Why should I have to keep forking out $$$ when this problem started at 13,000 miles. Stand behind what you sell Lake city ford. Try working with the people who TrustED in you. I dont recomend them to anyone out there. However if someone does call me back and this problem does get taken care of I MIGHT CHANGE MY OPINION> But i doubt i will even hear from them again. Thanks, Steve H.