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Artesia Ford Mercury Sales|
307 N 1st St
Artesia, NM 88210
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470 West Boutz Road
Las Cruces, NM 88005
Borman Autoplex Reviews
Cimino Brothers Ford Inc
246 Clark Avenue
Raton, NM 87740
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Corley’s Albuquerque Lincoln Mercury Volvo|
9000 Pan American Freeway NE
Albuquerque, NM 87113
Corley’s Albuquerque Lincoln Mercury Volvo Reviews
Cottam Walker Ford Lincoln Mercury Inc|
1320 Paseo Del Pueblo Sur
Taos, NM 87571
Cottam Walker Ford Lincoln Mercury Inc Reviews
Ed Corley Ford Lincoln Mercury
1870 West Santa Fe Ave.
Grants, NM 87020
Ed Corley Ford Lincoln Mercury Reviews
Enchantment Ford Lincoln Mercury|
2200 7th Street
Las Vegas, NM 87701
Enchantment Ford Lincoln Mercury Reviews
Gurley Motor Company|
701 West Coal Avenue
Gallup, NM 87301
Gurley Motor Company Reviews
Jack Key Ford Lincoln Mercury
1512 East Pine Street
Deming, NM 88030
Jack Key Ford Lincoln Mercury Reviews
Monette Ford Inc|
1261 Frontage Rd NW
Socorro, NM 87801
Monette Ford Inc Reviews
Permian Ford Lincoln Mercury|
1000 N Dal Paso St
Hobbs, NM 88240
Permian Ford Lincoln Mercury Reviews
Phil Long Ford of Raton
246 Clark Avenue
Raton, NM 87740
Phil Long Ford of Raton Reviews
Roswell Ford Lincoln Mercury, Inc.|
821 North Main St
Roswell, NM 88201
Roswell Ford Lincoln Mercury, Inc. Reviews
Ruidoso Ford Lincoln Mercury Inc|
107 U.S. 70
Ruidoso, NM 88345
Ruidoso Ford Lincoln Mercury Inc Reviews
1235 U.S. 180 East
Silver City, NM 88061
Team Ford Reviews
Vision Ford Lincoln Mercury Inc.|
1500 S White Sands Blvd
Alamogordo, NM 88310
Vision Ford Lincoln Mercury Inc. Reviews
Ziems Ford Corners|
5700 E. Main St
Farmington, NM 87402
Ziems Ford Corners Reviews
Latest New Mexico Mercury Dealer ReviewsOn 3/24/2014 1:15:48 PM cibolarider wrote:
Corley Automotive Group – Buyer Beware!
This is a cautionary tale on many levels; one customer’s experience with a deal at Corley’s Automotive that could save you from the pain and financial loss that we’ve experienced in dealing with nothing short of fraud. In short, the corruption blamed on a former employee went all the way to the ownership at Corley’s. Sorry it’s a bit wordy but I wanted to state my entire case, plain and clearly.
An All-Wheel-Drive (AWD) Car
My wife and I live in the East Mountain area of Albuquerque, New Mexico on top a steep gravel road that is very tricky after snow. I own an ATV with a small plow, so I keep the road clear for vehicles that can gain the traction on the icy hill. The year 2010 started with an exceptionally hard winter; a winter that left my wife’s Lexus SC430 (that’s the little hard-top convertible) in the garage for over 3 months solid. It was probably the snow that fell May 1st that pushed her to the brink of selling her all-time-favorite Lexus in favor of something that would be drivable year-round. She went around to various dealers test-driving AWD vehicles such as the Audi A4, Volvo S60, Infiniti G35X, and the Lincoln MKZ. She was pleasantly surprised by the MKZ; a car with much Technology like Integrated Bluetooth, Ford Sync, heated/cooled seats; just a nice package of technology in a vehicle the Consumer Reports rated as “Recommended”.
Late-Model Used Cars
We like to buy a late-model used car. An option reduces the biggest cost of owning a car in the first place; DEPRECIATION. A new $40,000 car will be worth about $32,000 almost immediately after driving it home and for the first year, about $26,000 after two years, $21,000 the third an so on. This is by far the biggest chunk of the expense with car ownership. After that first year, the depreciation slows year-after-year until it’s almost non-existent (that’s like 20 years in the future when depreciation slows to maybe a few hundred dollars per year). Why be the first-in-line that writes off the biggest depreciation number in a year; a few months after you drive the car, it’ll forget all about any former drivers it had.
“Ordering In” a Used Car
With the Lincoln being her most-favored car that came in AWD, we went to Corley’s Albuquerque Lincoln Mercury Volvo to see what they had in stock. They had many late-model MKZ’s on their lot, but none with AWD. This is where it gets interesting:
There exists an inter-dealer network that car dealers can use to find a used car from another dealership. It’s like a cars.com without the array of photos and plethora of detailed information best I could tell. They use a rating system 1-100 to describe the car’s condition. (Ours was a 97-98) Once they find this car that matches your requirements for things such as year, mileage, color, options, drive-train, engine, etc, the dealer brings you a page having a single photo with a narrative on options with the car. KEEP THIS PAGE if you ever do this! It may be your only insurance of what was actually promised to you. Once you say YES, do the normal haggling over the price, the trade value, etc, the dealer does all the paperwork, takes your trade, and puts you in a loaner car until your inter-dealer car is delivered by truck. This could take from a few days to a few weeks depending on where the car is coming from.
Buying a car sight-unseen is more than a little scary, but you trust in your “reputable dealership” to make things right and think that surely you could refuse the car if it turns up to be a toad. I will tell you that with the contract already signed, your trade already gone, and you in their loaner car, you are NOT in a good legal position to refuse anything once that car is delivered, so long as it was whatever they showed on that piece of paper! (You still have that page, right?)
Most car dealerships will wear you down, keep you there until you are ready to scream, then you will sign a bunch of documents that claim that anything promised orally but NOT IN WRITING from them holds no legal value pertaining to your deal. With the ordering-in of a new or used call you have never actually seen, pretty much everything is an oral contract unless you have the dealership itemize every option and desire and sign-off on what is to be delivered. We didn’t do this and allowed Corley’s to do the unthinkable, deliver the one thing we didn’t want; FWD (that’s FRONT, not FOUR wheel drive)
This contract you sign has no real useful information for a consumer other than VIN number, dollar amounts, financing terms, and miles of legalese that you may want your attorney to review to properly understand it all. There is no real detail about the car on the final paperwork; year, make, model, and VIN. There’s also a mileage certification that has the precise mileage for your vehicle at delivery.
“Delivery” of your Car
It took a few weeks to get our Lincoln in from the other dealer in Michigan. When it arrived, it was NOT exactly what we expected. The car had been previously owned by a chain-smoker. It smelled awful, had some sun damage to the paint, and had an aluminum-trimmed interior option that we’d never seen in a Lincoln (normally having some, albeit faux, maple or walnut trim). I wrote a document to the Corley’s on May 27, 2010 describing my buying experience and options once I saw the Lincoln ordered “just for us”. While we weren’t stoked on the new car, Corley’s did what they could to make it “tolerable” for us.
We kept the loaner car for a few more days while they did a major ozone treatment, detail polish and wax, and tinted the windows. We really didn’t want the car once we saw it but again, once the contract is signed, and trade is final, and you’re in their loaner car; it’s YOUR CAR. The car drove fine, and once the ozone treatment perfume odor subsided, the Lincoln eventually grew on us (the interior trim still looks gaudy; but that’s what we got) and we thought we were all set.
The face of Deception
We drove our Lincoln MKZ almost 10,000 miles in the mild conditions of summer and autumn; only with the first snow on December 16th leaving my wife perplexed as to why this “AWD” Lincoln couldn’t make it up the first hill in our neighborhood with 2” of snow on the ground. She went back to Corley’s to speak with our former salesperson (Jake) the next day after being stranded in Albuquerque for the night. Jake also seemed baffled by the poor performance of our “AWD” vehicle.
On the following day, we were looking at vehicles at another dealership when we finally learned why our Lincoln couldn’t make it up a snowy hill. We didn’t have an AWD Lincoln at all; merely a front-wheel drive model. I was quite angry at first and called down to speak with Jake; I left some angry comments with some other salesperson there and finally spoke with Jake the following Monday, December 19th. My understanding was that salesperson Jake immediately brought this situation to the attention of owner Eddie Corley who put his nephew Marcus on the case with the fact Jake would be taking vacation and gone for the holiday season.
We had been thinking that we had ordered an AWD car; certainly paid a high-retail AWD price, had waited to take delivery of an AWD, and by-God was owed an AWD vehicle that we could actually drive in the winter. Our hope was that the dealership would do something to make this right.
Though in digging back through the car-purchase file; I found the snippet of information that went against everything I thought I knew. Remember that Mileage Certification we signed with the contract? This turned out to be our “smoking gun” and the only document from Corley’s with the vehicle description containing the letters “FWD”.
Standing up for your Customer
Initially, the staff at Corley’s seemed very concerned about our situation. Marcus Corley claimed that their sales manager from last summer had probably done the switch-a-roo when ordering our car. Our salesperson (Jake) totally remembered us and the need to order an AWD through an inter-dealer transaction; the one-and-only reason we ordered a car rather than taking one from the Corley’s stock in the first place. Marcus also told us that this sales manager had been found to have charges pending against him from the local Hyundai dealer and was terminated from Corley’s along with some other people he had brought into the dealership with him. We heard a sad story of how Corley’s had lost money on many deals because of this former unscrupulous employee.
With that said, I’m thinking that hey, Corley’s understands what happened and will try to make things right by us. Giving that we paid $28,995 (we actually paid $31,995, but I’m writing down the $3000 they overpaid on our trade), a high-retail price from an AWD version of the MKZ, I felt that Corley’s owed us an AWD car. If we had purchased a FWD car back in May, our price should have been $2500 less due to that option alone.
A Possible Solution
I offered Marcus what I thought would be fair solution to square things up; if Corley’s could have the same 2008 MKZ, with the same options, the same mileage, though with the AWD that we should have had all-along, a straight-across trade would be “fair”. Since that scenario would be very difficult in reality to have; I thought a retail-value trade (again, at the retail value for the AWD car that we should have had) would also be fair. In looking up “Retail Book” for a 2008 AWD MKZ; fully-loaded like ours, Marcus Corley found a book price of $23,400. Here’s where things got difficult.
After a few days, Marcus Corley told us that he could not find a similar or later-model-year used AWD MKZ to be purchased inter-dealer and trucked in. This is obviously not true; what he meant to say was that he couldn’t find a used car that Corley’s could make a fat-enough profit on. They could have just made this right, passed the car through to us from another dealer without making a profit and doing what was best for us; the customer!
Corley’s then offered to sell us a new 2011 MKZ AWD, missing some key options that we now have and like. Again, we didn’t really want a new car, then or now. It was at this time their goals because obvious, we were just normal clients that had no claim to anything. I saw an offer to buy our trade for $16,000 (wholesale book on a 2008 FWD MKZ); then a second offer to pay more for our trade but marking up the new car price to $2000 above sticker price. This is a common tactic used in selling cars where they up the trade price and selling price by the same amount. In short, Corley’s was not offering us anything beyond lip-service to the admitted fact that we didn’t get the car we ordered last May.
A Customer Scorned
I sent a letter to Corley’s on December 29, 2010 explaining everything that’s written above. Most customers would start a web site to get even; most wouldn’t. So as I thought, once I sent an email to get my story in writing to solidify my position, Corley’s would slink through the only exit, claiming the odometer statement CLEARLY STATED what we had purchased. Also, apparently our insurance information faxed to them by Farmers some time after the contract was signed apparently said “2wd”. To me, this only underscores the dealerships responsibility to have known they didn’t deliver an AWD car to us. I now know the 7th digit of the VIN identifies the drive-train of an MKZ. Corley’s should have already known that and I can only feel this means the deception ran beyond the now-fired sales manager.
From Corley’s e-Mail Reply – December 29, 2010
“After review of your email I would first like to say we don’t base our business by misleading our customers. If you review your contract on your odometer disclosure statement it is clearly stated the vehicle is FWD, also on the insurance card that the insurance company provided states the vehicle is 2WD as well. Furthermore, we would be happy to sell you a 2010 Lincoln MKZ AWD and trade in your vehicle at market value, otherwise we consider this matter resolved. If I can be of further assistance please do not hesitate to contact me.”
With all their initial concerns suddenly evaporated, Corley’s did nothing wrong. I guess requesting AWD, ordering an AWD vehicle, and paying an AWD price IN NO WAY would be indicative that Corley’s should have ACTUALLY DELIVERD an AWD vehicle. With the “Mileage Certification” practically screaming FWD at us that nothing we asked for was actually part of the deal, we obviously had no claim to an AWD vehicle. We were actually looking at the mileage number on that document, no so-much the vehicle description that would hold the key to our entire deal.
Corley’s made a huge profit last May selling us 2008 MKZ with FWD for $28,995 and frankly should certainly give back the fraudulent portion of those profits. We now need to trade or sell our car that is of no use to us in winter. Because we only have a FWD version, wholesale book is only like $16,000 (now THAT’S DEPRECIATION!). In reality, this whole affair has cost us $7,400, or the difference on a 2008 MKZ between FWD wholesale book and AWD retail book. I guess we should have just bought a new car!
Corley’s blamed an unscrupulous sales-manager for the deception. Once this was known and Eddie Corley did nothing to rectify the situation, to make his customer whole, I can clearly say that the dishonesty at Corley’s goes all the way to the TOP.
Thank you for taking the time to read our story. I would advise you to NEVER DEAL with the Corley Automotive organization. If you choose to deal with them, take a lawyer to look over your deal.
One last note: The Lincoln we purchased actually did depreciate at a much higher rate than other vehicles we drove. We have since ended up purchasing an AWD Infiniti G35X that had only dropped about $2000 in price as a similar vehicle we test-drove last May. The Lincoln was nice, performed well, but had a much-larger price drop in 8 months than the Infiniti G! On 3/11/2014 4:52:50 PM FRTDRMROSE7 wrote:
Rick (sales manager) knowingly sold us alease return S60 that had been in a collisio. This was not disclosed to us. When I returned the vehicle to trade he was going to give us fair value as if it had not been wrecked, purchased a Mercedesand he then tacked on the extra he had to give us on the Volvo. This guy is a thief and Mr Corley supports him. DO NOT PURCHASE ANYTHING FROM CORLEYS, YOU WILL REGRET IT!!!