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Latest Utah Pontiac Dealer ReviewsOn 8/4/2015 3:19:47 PM email@example.com wrote:
Jeff Chappell and Stefan Weinman @ Jerry Seiner Buick South Jordan
I have recently moved to UTAH from IDAHO, and was worried that perhaps I would not find my hometown feel for the SLC Buick Dealers like I had in IDAHO.
I looked around the valley and found Jeff Chappell at Jerry Seiner Buick.
He has been very great to work with, flexible on scheduling, reasonably priced and most important of all he was trustworthy.
I really felt appreciated as a customer during their service and they made me a FAN of JSBSJ.
On July 6th during my vacation trip to IDAHO, my front differential broke down.
A week before I left this was serviced at the dealership, and it looked like there might have been a faulty part installed. (it happens, nobody's fault)
I left the car at GOODYEAR shop in IDAHO for 11 days... as that part caused extra damage and entire front differential and axle needed replacement.
I called Jeff Chappell and explained to him what happened.
He quickly got his service manager Stefan Weinman involved and they started the claim process.
They took care of all the details at Buick, they ordered the part and shipped it to GOODYEAR, they paid for all the labor for work needed to be done, they even paid for my rental car while my SUV was being repaired... including the GAS expense to go back to IDAHO to pick up the car after it was fixed.
I am speechless... experience has been phenomenal, they are not only great at servicing your car and making you feel welcome at their dealership... but they also truly stand 100% behind their work.
I am a customer for as a long as I live in SLC... and I will be buying my next BUICK at Jerry Seiner South Jordan.
Thank you JEFF and STEFAN for making this a very pleasant experience and taking care of our family on the road!
Ed & Amber GracaninOn 10/17/2013 5:11:01 PM swd6 wrote:
Took my GMC in to have the "Check Air Bag" light looked at. I made an appointment so that we wouldn't have to sit and wait in line. I was told when I made the appoinment that it may be a recall issue. The technician didn't even start looking at the car until 1:35 after I dropped it off according to the service ticket they gave me. When I called to get updates I was sent to the service associates voicemail and the message I left was never returned. When I returned to the shop I was told that they found an issue and went ahead and repaired it and now I owed them $50. The repair took 2 minutes according to the service ticket they gave me. It seems odd to tell a customer that they may have a recall issue, instead find another problem and then fix it and then charge a customer before getting thier authorization to do so. When I expalined this the service staff I was told "There is nothing I can do" Poor, poor service.