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214 West Lancaster Avenue
Devon, PA 19333
EuroMotorcars Devon Reviews
smart Center Devon|
214 Lancaster Avenue
Devon, PA 19333
smart Center Devon Reviews
smart Center Pittsburgh
4709 Baum Boulevard
Pittsburgh, PA 15213
smart Center Pittsburgh Reviews
Latest Pennsylvania smart Dealer ReviewsOn 4/3/2014 1:50:48 PM jeffrufus wrote:
Each time I visit EuroMotorcars Devon, I am treated as a most important customer. There are multiple dealerships which I could do business with however I go out of my way to make this my dealership of choice for sales and service. Everyone who I have met and/or done business with at Euromotorcars Devon from the dealer principal to the service personnel continue to amaze me with their genuine interest in me and my vehicle. Keep up the good work!On 1/30/2014 11:00:36 PM jgpotts wrote:
Took car in for warranty alignment. 2014 model, 350+ miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't come in today; he will get to it first thing tomorrow morning; Day 3: I hope I get my car back today.
During this saga, inadequate feedback from the dealer. I wish they could have been more communicative so that I could plan accordingly. In any event, it's extremely inconvenient to be without my vehicle for three days, when I initially thought I could drop it off in the morning and pick it up the same evening. The dealer did not offer a loaner.
I'm not changing the facts I described above, because that's what happened. However, the dealership tried to make things right and deserve kudos for that.
On Day 3, the service director called me with a very sincere apology. He said he was appalled that this had happened and wanted to do anything and everything he could to rectify the situation. He arranged to wash the car and deliver it back to my home, and to detail it after the snow had cleared out of the area and the weather warmed up. I felt that this was a heartfelt apology from a professional who is very proud of his work, and I accepted it unconditionally.
As a result of this development, I changed "Would you recommend this service center" to Yes from my previous No, and changed Customer Service from Very Bad to Great..