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Latest Virginia smart Dealer ReviewsOn 4/20/2014 7:06:51 PM dmonster320 wrote:
I recently had the pleasure of working with Derrick Phillips from the Mercedes Benz service center. It was my first time at Tysinger Mercedes and I did not have the slightest idea on what type of customer service to expect. I took my vehicle in for a number of warranty and dealership related issues. Derrick within a matter of seconds put my apprehension and concerns to rest. His "can do" and "will do" mentality was very refreshing and well balanced. It did not matter what type of issue, how big or small, Derrick promised me that he would go above and beyond to fulfill my expectations and live up to the Mercedes Benz customer service standard. He did just that and then much more...
I picked up my GL 450 two days ago and Derrick and his Orange team did a fantastic job on my vehicle. They very easily met and surpassed my expectations of a Mercedes Benz service experience. This is my fourth Mercedes Benz and there is a definite reason why I insist on Mercedes Benz vehicles. It's because of the unparalled service and dedication exhibited by people like Derrick and his service team.
I would like to acknowledge Derrick and his team for a job well done and endorse them for some positive recognition from the leadership at Tysinger and Mercedes automotive groups.
Thank you once again. On 4/19/2014 10:59:53 PM saf1 wrote:
I went in on 18APR14, for service on my 2011 Sonata Hybrid, and to meet with Mitch Sears about the 2014 Sonata hybrid base model. While there he showed me the difference between the '13 limited and the '14 base. The price that he quoted me for the two was very close, only about $1000 difference. While there for a decent amount of time, I decided to leave and come back the next day. On 19APR14, I came back at around 3 and we sat down. Four hours later I pulled off the lot with a 2013 limited for less than I played for my 2011. He was super attentive, and looked after me and my father while we were there. I have been here twice for two previous cars and will have no problem going back. If you are looking for a salesman that you can trust and will be shoot straight with you, all you have to do is talk to Mike.