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Latest Alaska Acura Dealer ReviewsOn 9/6/2013 11:55:32 AM Sunshine077 wrote:
This dealership does not understand the importance of customer service. When you make an appointment for a simple oil change (typically 30-45 min) it takes 2-4 hours if not all day. They will make an "appointment" but do not understand what an appointment is. In their terms the appointment is only for you to drop your car off and leave it with them all day so they can get to it when they get to it. They told me and other customers that it should be 2 hours. We waited and it took 5 hours and they never let us know when our cars were done. We saw the car sitting in the parking lot and we had to go ask if it was done. They looked in the computer and said it looks like it just got done, when it had been done for awhile. If you like to leave your car with them all day and work with a dealership that does not care about their customers this is your dealership. One would think that the management would look into a more efficient way to get service done like other dealerships do and not make their customers wait all day for a simple service. On 9/22/2012 8:43:06 PM martjill wrote:
I bought my car new and have been to this dealer a total of four times. One was for a recall and the work was done within a couple of days and probably would have been done immediately had I asked, but I live out of town. The other three times were for an oil change and tire change over. The first two times I went for the oil change and tire change over, the tires were jammed in behind my front seat (I have a two seater CRZ) rather than putting the backs down and putting them into the hatch back. The second time, they put the tires into the hatch and jammed them up against the backs of the seats......again, unnecessarily. I had to take them out the first time and put them into the hatch, and the second time I had to pull them away from the seats. You ask why it was a big deal? The first time they had pulled both the driver's and the passenger's seats forward making it almost impossible for me to get into the driver's seat. I took them out and put them into the hatch. I had also asked for just one new bag (not all four) due to it's having some kind of liquid on it (not their fault) and I was assured that they always change the bags......no, they do not. None of the bags were changed. These complaints are so minor, but when I ask for something and am told it will be done, I expect it to be done; even the minor requests. Their web site states they always wash your car with a service call, but the second time they did not.
So, fast forward to the third time, this past weekend. I had gone to the web site and made my appointment. Brianna called me back and discussed my concerns, took notes, and assured me all would be done this time, as she would personally see to it. AND she did just that. Not only were the bags changed, but the car was washed as well. She actually did what she said she would. I was very impressed. I have always been treated respectfully and the staff is very friendly, but Brianna is the only one who followed through. She also went out to the car with me, and went over every detail. Brianna is the one to see.