Louisiana BMW Dealers

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Brian Harris BMW 12336 Airline Hwy Baton Rouge, LA 70814 (225) 754-1200 Brian Harris BMW Reviews	Hixson Autoplex 1201 Louisville Ave Monroe, LA 71201 (318) 388-3300 Hixson Autoplex Reviews	Moss Motors 1401 Surrey Street Lafayette, LA 70501 (dun) dun-nnno Moss Motors Reviews
ORR BMW of Shreveport 1400 East 70th Street Shreveport, LA 71105 (318) 629-1269 ORR BMW of Shreveport Reviews	Peake BMW 2630 Veterans Memorial Blvd Kenner, LA 70062 (504) 469-6165 Peake BMW Reviews	Walker BMW 1616 MacArthur Drive Alexandria, LA 71303 (318) 445-4707 Walker BMW Reviews

Peake BMW - Kenner, LA

On 5/17/2013 8:09:45 PM LCOLIN wrote:
I brought my car to Peake BMW for scheduled maintenance. This was my very 1st time at Peake's Service Dept. Richare Enright the Service Adivsor was satisfactory in checking my car in. They gave me a ride home. I used my other vehicle to go to work. Richard called me at 11:40 am informing me that my car was ready. He said it was lunchtime so it would be 30-45 minutes before someone would be at my home to pick me up. I left my job and headed home. I got there at 12:10 pm. At 1:00 pm I called Peake BMW to see how much longer it would be. I was told that no one had given any information about picking me up and the courtesy shuttle had been sent to New Orleans East and could pick me up on his way back, but that would be awhile. They put me on hold and came back to offer having someone else come to get me in a loaner car in 20 minutes. I said that was fine. 10 min later the driver who was in New Orleans East called me saying that he could pick me up on his way back. I informed him that someone was on the way. 35 minutes later I was still waiting! I called the New Orleans East shuttle driver to tell him YES, PLEASE COME TO PICK ME UP. 35 minutes had passed from the time Peake told me someone was one the way, and no one had come. Peake BMW is 15-20 minutes from my home by car. 10 minutes later, the driver who was supposed to be there 25 minutes before, called to say he didn't know how to get to my house. I gave him instructions and he came 8 minutes later.

I got to the Dealership about 2:10 pm. Richard Enright hurried me in to sign for the car, while he went to get it. After signing I waited where in the service area. No one told me exactly where they would bring the car. While I waited two service people did ask if I was being helped. 5 minutes later, I saw Enright driving the car out behind the service dept. I went out to get in the car. Enright removed the paper from the floor of the car and told me "the keys are in it." I said Thank You and drove off.

I am highly incensed that after wasting more than 2 hours of my time, NO ONE AT PEAKE BMW OFFERED ME AN APOLOGY! I missed the 2:00 appt. I had with a client at my job. If I had any inclination that the service would have been this bad, I could easily and would have had someone bring me to the dealership to pick up my car. This was the most frustrating experience I have ever had with any service department.

SUPERIOR HONDA, my hats off to you for providing me with the ABSOLUTE BEST SERVICE over the 12 years that I drove Honda cars.

PEAKE BMW - go to hell!

Moss Motors - Lafayette, LA

On 1/17/2013 2:15:40 PM kate999 wrote:
My service experience was very professional and James is a pleasure to work with. I recommend Moss Motors for sales and or service. The work is explained to you and then completed as promised. I have gotten a loaner car on the rare occasion that my repair takes more than a few hours.
I bought my car at Moss Motors and will only use them in the future.