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BMW of Westbrook
7 Saunders Way
Westbrook, ME 04092
(207) 854-3200
BMW of Westbrook Reviews

Latest Maine BMW Dealer Reviews

BMW of Westbrook - Westbrook, ME

On 10/9/2017 12:30:08 PM wrote:
I have been a customer for many years. They really go out of their way. Service, thanks Ryan and Taylor are terrific. Shop, thanks Man and Doug, are too. Even parts, thanks Angie, goes the extra mile.

BMW of Westbrook - Westbrook, ME

On 8/18/2017 7:56:21 AM wrote:
I called to get an appointment, was put on hold and transferred to the service manager after calling back seversl times. No return call !! Apparently they don't need the work or have the workers. Thank God I found someone else that works on BMW's. Very rude and not the first time I didn't get a return call.
Then when I ordered parts and accessories, even though I've given them my Vin # in the past. I was told they don't keep it in there computer. Omg, a BMW dealership? How do you not keep repeat customers info. ?
So I get there to pick up my parts and the buzzer goes off, I waited and waited, finally went out to ask the sales people at the desk if someone was working back there, no one helped me. I had to open the back door twice to see if I could get someone to come out. Unbelievable! ! I really was upset when he came out and knew I was out there, yet said he thought I was looking. ..omg really, a good customer service would still come out and ask. I had 2 handicap people with me that were getting anxious. .I hope I never have to go there again. It's hard to believe I bought so many vehicles from them and to be treated like this. .WTF. ? Herb chambers in Boston is the best experience. .