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Latest Colorado Fiat Dealer ReviewsOn 4/29/2017 11:57:48 AM firstname.lastname@example.org wrote:
STAY AWAY! What they did is commonly referred to as a bait and switch. I came in on saturday and looked at and attempted to purchase a car. At the time I was told I had an approval at 15.9% interest, however they wanted to give me far less for my trade than its book value so we could not make a deal. I was called by the salesman who left a message asking if I had changed my mind. I texted him back the following day and advised that I was not budging on my offer. Wednesday He texted again again, and again I advised I was sticking to my terms. Thursday he texted saying the general manager had agreed to my terms and if I could come in and buy the car, I then reiterated my terms and asked for confirmation on the cars price, the price for my trade and the interest rate. He stated all were good to go. So after work Thursday I made the long drive from work in Colorado springs to the dealership in Denver to meet him at 6pm the agreed upon time. At 5:53 I received a call from the salesman, I was driving and couldn't answer and was less than 5 minutes away. When I arrived I was told that the interest rate had jumped to 21%. Obviously upset I asked for an explanation and was told that the bank had just magically raised it since saturday (he also suggested my credit score had magically dropped 90+ points in the same time) After getting more run around he showed me the banks approval letters, one from saturday and one supposedly from 15 minutes before I arrived. I observed on the 2 letters that it stated the approvals were good 5/22, and that they were both submitted by the same guy on saturday. However they had changed one key element, on the original 15.9 approval it showed I was putting down 6500 cash plus a payment of 500, cash was never part of the deal and not discussed. The second approval at 21 was shown with the actual trade value we agreed to. So originally they lied to the bank that I was putting down cash, then later stated I was trading in. They denied this saying it was a mistake and that the bank values cash more than trade hence the higher interest rate. I have proof of all of this including text messages and pics of the bank paperwork.On 11/30/2016 4:19:56 PM email@example.com wrote:
I will definitely go back to Mike Ward Fiat and will recommend (already have actually) Tom & Joey to my friends who are looking also. I'd been looking for a new car for about 6 months. Happened along to the Fiat/Maserati dealership with my boyfriend who was also looking for a new car at the time, and we both walked away so happy with what we bought. I ended up with a used car (which was not my original plan) but it was perfect for me and I couldn't be happier with my choice. John, Joey, and Tom worked so hard to make sure we both got what we wanted. I hadn't planned to buy that day so my trade in was a mess and they helped me clean out my old car. It really was a first rate experience and I appreciate all the effort these guys went to. Thanks to all of you!