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Latest Missouri Volkswagen Dealer ReviewsOn 3/8/2014 12:46:01 PM NYYIL wrote:
Adam made buying a vehicle, a process that is generally painstaking, VERY pleasurable. Adam has a very laid back personality and is not the high pressure type. Adam offered me a very respectful price on my trade-in and got the final sales price into my comfort zone. I highly recommend Adam and would definitely work with him again. After dealing with me, I can truly attest to the fact that Adam definitely deserves a 5 star rating! On 3/8/2014 9:10:15 AM madihawn13 wrote:
I visited The Dean Team Subaru to test drive the Crosstreck Hybrid. Scot was amazing. He was very friendly and polite. He made me feel welcomed and comfortable. He was above board and honest with information. Even though Scott is new to this job he acted like an old pro but in a good way. I would send any of my friends to him who want to buy a new car.
I also had a positive experience with everyone else I met at the dealership except for the financing process ( not the person).
I waited for about 2 hours to get the financing completed because there was not enough personnel to handle that part. When I met with the financing person I was presented with numbers that already included 3 different kinds of warranties. I was never asked if I was interested in any warranties. All I wanted was the monthly payment on a loan financing the vehicle I am buying. Then I would have been receptive to discuss possible warranties. There also was a coupon for the bumper to bumper warranty which made it 50% cheaper. This was not presented to me until after I had declined the warranties.
In summary - the sales experience with Scot was excellent and refreshingly honest. The financing experience was the kind of experience why people like me want to have a broker handle the deal because we don't want to have to find hidden costs and engage in back and fourth haggling over the price. The financing process needs improvement - it took way too long.
The letter and the gift I received yesterday was a nice touch. Keep it up and hang on to Scot - he is a great asset to your company.
Thanks for letting me provide input.