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Latest North Carolina smart Dealer ReviewsOn 6/16/2016 6:55:25 AM email@example.com wrote:
This dealership is strong in initial customer service and making you feel a valued customer. Truth is, they don't follow through, and don't care about the unresolved issues they create and leave you with. I own a Sprinter. Needed some extra keys made. Just the keys programmed for the ignition- no fobs. Bought the keys there and brought in the van. Unbeknownst to me the vehicle (bought used years ago) has a key program limit. When the dealership attempted to make key number 9, the device in the vehicle that counts keys erased or shut down. Whatever it did meant no more programmed keys. Dealership was able to get one key- the one I drove it there with, to program. They suggested I not use the other spare key I had previous as they couldn't guarantee it wouldn't render the one working ignition key useless. When I arrived to pick the van up after hours that evening all the doors were unlocked and the working key was inside with the useless keys that couldn't be programmed. Yes, I said UNLOCKED. While I received a part number and cost to replace the memory to make more keys, I never received an estimate to order and install. Several phone calls and two emails later, still no resolution. Mercedes Benz is big on satisfaction surveys and even low ratings on those don't get a response. NO ONE from the dealership has called me to even discuss resolving. More than a month now without positive contact from the dealership. They dropped the ball, apparently don't care about helping to make things right, and have lost a customer for life. I'll be telling everyone I know about this experience. Beware this dealership.
Boo Felix Sabates Boo.On 5/24/2016 7:57:23 PM firstname.lastname@example.org wrote:
Darrell Kimrey made my car buying experience practically painless. He was extremely professional, friendly, very knowledgeable, and made sure I got the car I wanted.